Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendall Moody

Gulfport,MS

Summary

Results-driven and dependable professional with experience in team leadership, daily operations, and customer service. Skilled in supporting and motivating team members, maintaining efficient operations, resolving customer concerns, and upholding high standards of service and productivity. Strong communicator with excellent organizational, problem-solving, and decision-making skills, with the ability to remain calm and professional in fast-paced environments. Experienced in assisting with employee training, managing competing priorities, and creating positive customer experiences. Committed to fostering teamwork, improving efficiency, and contributing to organizational goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Everise
REMOTE, US
01.2025 - Current
  • Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
  • Negotiated with customers to find mutually beneficial solutions to billing disputes.
  • Coordinated with cross-functional teams to resolve customer concerns efficiently.
  • Adapted communication style to effectively engage diverse customer base.
  • Engaged in continuous learning opportunities to stay informed on industry best practices.

Healthcare Customer Service Representative

TTEC
REMOTE, US
03.2024 - 01.2025
  • Received and prioritized calls, faxes and patient requests, routing information promptly to relevant recipients.
  • Greeted and directed patients and families to testing and surgical areas.
  • Obtained and updated patient personal and financial information.
  • Scanned medical records and processed Release of Information forms.
  • Maintained clean, tidy, and well-stocked offices and work areas to support efficient operations and patient satisfaction.

Cashier

Wal-Mart
Pontotoc, MS
02.2022 - 03.2024
  • Communicated promotions and special offers to customers to boost sales.
  • Provided customers with details on upcoming promotions and available products.
  • Supplied customers with detailed information on products and services available.
  • Collaborated with supervisory team to resolve customer inquiries and enhance satisfaction.

Education

Associate of Arts - Occupational Therapy

Northwest Mississippi Community College
Senatobia, MS
05-2025

High School -

Heritage Academy
Columbus, MS
05-2023

Skills

  • Pharmacy software proficiency
  • Data entry and management
  • Scheduling coordination
  • Problem solving
  • Multitasking abilities
  • Account management strategies
  • Clear communication
  • Conflict Resolution

Timeline

Customer Service Representative

Everise
01.2025 - Current

Healthcare Customer Service Representative

TTEC
03.2024 - 01.2025

Cashier

Wal-Mart
02.2022 - 03.2024

Associate of Arts - Occupational Therapy

Northwest Mississippi Community College

High School -

Heritage Academy
Kendall Moody