Kendall O'Banner

• Assist the sales team by creating and maintaining attractive product displays in retail accounts to engage and educate customers and increase sales.
• Inspect merchandise for quality and arranged proper display location on floor.
• Manage inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
• Remove damaged, out-of-code, not-in-set and discontinued items from displays.
• Cicerone Certified Beer

• Delivered exceptional customer service, addressing fan inquiries and resolving issues efficiently.
• Assisted with special event coordination, ensuring adherence to university and state policies.
• Provided support for ADA patrons and facilitated game-day operations at large venues.

• Drive ticket sales and revenue growth through sales call execution and weekly meetings. Generate new sales through season tickets and full-season equivalent (FSE) ticket packages.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

• Exceeded monthly sales targets, generating $132,400.16 in premium sales, $451,124.41 in group sales, and $369,449.19 in new business.
• Conducted over 60 outbound sales calls daily, generating leads and nurturing client relationships.
• Developed and implemented business-focused strategies to drive ticket sales and increase revenue.
• Generated business worth of $100k in first two months by identifying opportunities and implementing business-focused marketing ideas to increase revenue share.

Oversaw Levy Retail Stores- Chicago Cubs Flagship Team Store | Chicago Bulls/Blackhawks Madhouse Team Store

• Supervised sales floor operations, maintained inventory, and trained retail staff to enhance customer experience.
• Managed premium club and suite sales, ensuring top-tier service and efficient store operations.
• Recognized as ‘Cubs Mezzanine Store Associate of the Year' in 2019 for outstanding performance.

• Coordinated all aspects of basketball operations, reporting directly to the head coach.
• Managed travel logistics, budget processing, and team operations for home and away games.
• Oversaw video scouting, game analysis, and practice footage management.
• Led student manager recruitment and supervised practice players to enhance team development.