Kendall Rivero
Tallassee,AL
Summary
Detail-oriented professional with strong problem-solving and communication skills. Experienced in managing multiple priorities, resolving complex issues, and delivering efficient, high quality results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Senior Assistant, Customer Support
Gainwell Technologies
Montgomery, AL
08.2025 - 12.2025
- Assisted customers with inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Managed 40-60+ inbound customer interactions daily across phone, email and chat.
- Collaborated with team members to resolve complex issues, promoting efficient problem-solving techniques.
- Documented customer interactions in CRM system, maintaining comprehensive records for tracking purposes.
Customer Service Representative
Movate
Temple, TX (Remote)
12.2024 - 07.2025
- Resolved customer inquiries and issues efficiently through effective communication and problem-solving skills.
- Assisted in processing orders, returns, and exchanges to ensure customer satisfaction and retention.
- Handled 70+ inbound and outbound customer interactions while maintaining quality scores above 90%.
- Collaborated with team members to enhance service delivery and improve response times.
- Utilized CRM software to track customer interactions and maintain accurate records for reference.
Customer Success Associate
Premier NX (formerly Stafford Communications Group Inc.)
New Providence, NJ (Remote)
05.2022 - 12.2024
- Managed customer inquiries, ensuring timely resolution and enhancing satisfaction levels.
- Contributed to a 5-10% increase in sales through proactive product promotion.
- Collaborated with cross-functional teams to streamline onboarding processes for new clients.
- Developed training materials to educate customers on product features and best practices.
- Analyzed customer feedback to identify trends and recommend service improvements.
Education
Certificate - Pharmacy
Trenholm State Community College
Montgomery04-2026
Skills
- Detail-Oriented
- Time Management
- Conflict Resolution
- Multitasking
- Professional Verbal and Written Communication
- Process and Policy Adherence
Timeline
Senior Assistant, Customer Support
Gainwell Technologies
08.2025 - 12.2025
Customer Service Representative
Movate
12.2024 - 07.2025
Customer Success Associate
Premier NX (formerly Stafford Communications Group Inc.)
05.2022 - 12.2024
Certificate - Pharmacy
Trenholm State Community College