Kendall Skirha
Alsip,IL
Summary
Hardworking and reliable employee with extensive background operating cash registers accurately and efficiently, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Excels in communication, adaptability and ensuring positive experiences.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Cashier/customer service
Mariano’s
Oak Lawn, IL
09.2025 - Current
- Handled cash and card payments quickly and efficiently, issued receipts and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Educated customers on store promotions and loyalty programs to enhance engagement.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Cashier/Sales Associate/Customer Service/detailer
CLEARWAVE Car Wash
Palos Heights, IL
09.2022 - 09.2025
- Achieved over a 50% sales rate within first week of employment & reached daily sales targets consistently through effective cross-selling
- Managed high-volume checkout lanes during peak hours, ensuring accurate and speedy transactions for enhanced customer satisfaction
- Implemented upselling techniques that increased sales of promotional items and add-ons, contributing to overall revenue growth
- Provided exceptional customer service
- Maintained updated knowledge of promotions, sales events, and store policies to deliver accurate information and improve customer experience
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Assisted in inventory management & resolving technical issues related to the functioning of automated car washing systems
Barista/Cashier/Customer Service
Mariano's
Orland Park, IL
04.2021 - 09.2022
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Managed inventory levels, ensuring consistent availability of ingredients for seamless operations
- Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
- Implemented strategies to upsell additional items to increase average transaction revenue
- Implemented upselling strategies, enhancing average transaction revenue through increased item sales
- Trained new baristas on brewing techniques, drink recipes, and customer service protocols to maintain high service standards
- Fulfilled customer requests for drinks and food items
- Increased customer loyalty by providing outstanding service experiences
Grocery Pickup Associate/Cashier/Customer Service
Mariano's
Oak Lawn, IL
10.2018 - 04.2021
- Delivered groceries curbside, processed payments & possible refunds
- Shopped for orders with precision and efficiency
- Managed customer communication, including emails and inquiries
- Increased customer loyalty by implementing personalized service strategies
- Gained recognition from customers for exceptional service quality
Car Detailer/Cashier
Palos car wash
Palos Heights, IL
06.2018 - 10.2018
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Processed customer transactions accurately and efficiently while handling cash & credit cards
- Developed rapport with regular customers by remembering their preferences and providing personalized service
- Maintained cleanliness and inventory of cleaning supplies to ensure availability during detailing processes
- Maintained cleanliness and inventory of cleaning supplies to ensure availability during detailing processes
- Achieved high customer satisfaction ratings through meticulous attention to detail in car detailing
Cashier
McDonald's
Oak Forest, IL
01.2018 - 06.2018
- Provided exceptional customer service by greeting customers, taking orders, and accurately processing cash & card payments
- Ensured cleanliness and organization of work area, complying with health and safety regulations
- Restocked supplies to maintain inventory levels throughout shifts
- Efficiently managed multiple tasks simultaneously in a fast-paced environment
- Maintained cleanliness and organization of work area, adhering to health and safety regulations
- Utilized knowledge of menu items, promotions, and special offers to deliver accurate information and enhance customer experience
Education
High school diploma -
Oak Forest High School
Oak Forest, ILSkills
- Cash handling
- Transaction accuracy
- Customer service excellence
- Sales strategy
- Sales referrals
- Issue resolution
- Inventory management
- Multitasking and organization
- Attention to detail
- Effective communication
- Telephone communication
- Shift supervision
- Computer literacy
- Professionalism and courtesy
- Appointment scheduling
Certification
- Food Safety Certification
- CPR Certification
- Driver's License
- Food Handler Certification
Languages
English, Expert
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Cashier/customer service
Mariano’s
09.2025 - Current
Cashier/Sales Associate/Customer Service/detailer
CLEARWAVE Car Wash
09.2022 - 09.2025
Barista/Cashier/Customer Service
Mariano's
04.2021 - 09.2022
Grocery Pickup Associate/Cashier/Customer Service
Mariano's
10.2018 - 04.2021
Car Detailer/Cashier
Palos car wash
06.2018 - 10.2018
Cashier
McDonald's
01.2018 - 06.2018
High school diploma -
Oak Forest High School