Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic

Kendall Spears

San Diego,CA

Summary

Motivated professional with extensive experience in customer service, hospitality and administrative tasks. Focused on providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.

Overview

12
12
years of professional experience

Work History

Server

Cafe Athena
07.2021 - Current


Responsibilities Included:

Enhanced customer satisfaction by promptly attending to their needs and providing personalized service, taking orders, communicating with kitchen staff, running food, bussing tables, additional sidework

Manager/Server/Bartender

The American Comedy Co.
08.2019 - 02.2024


Responsibilities included:

  • Manager: Opening/Closing the establishment, Employee schedule making and availability, New Employee Hire Processing, Guest disputes / satisfaction, Nightly inventory, Managing employees, Sales and Labor Reports


  • Server: Closing/Opening duties, Guest satisfaction, Taking orders from guests and enforcing the 2 drink minimum, Upselling, Bussing tables, Seating guests, use of a POS system, Making Drinks, Making Change, Running food and drinks

Server

Strizzi's Restaurant
09.2016 - 08.2019


Responsibilities included:

Guest satisfaction, Bussing tables, Seating guests, To-Go orders, use of a POS system, Taking orders, Making Drinks, Making Change, Upselling, Running food, addition sidework

Administrative Assistant

Dan Thompson Accounting Services
04.2014 - 05.2017


Responsibilities included:

-Handled incoming and outgoing mail

-Document copying, scanning, filing and organizing

-Scheduled client appointments

-Greet clients and provide excellent customer service

-Answer phones and write messages

Hostess/Busser

Double Barrel Wine Bar
04.2014 - 09.2016


Responsibilities included:

Seating guests, Answering the phone, Taking phone reservations, Reservation seating, Filling waters, Cleaning menus, Bussing tables, Cleaning dishes, additional sidework

Hostess

Winemaker's Pourhouse Winebar
04.2012 - 04.2014


Responsibilities included:

Seating guests, Answering the phone, Taking phone reservations, Reservation seating, Filling waters, Cleaning menus, Bussing tables, Cleaning dishes, additional sidework

Education

No Degree -

University of California - San Diego
San Diego, CA
02.2022

San Diego City College
San Diego, CA
06.2020

Granada High School
Livermore, CA
06.2016

Skills

  • Use of POS - Aloha, Toast, Square
  • RBS certified
  • Proficient in Microsoft Office Suite (Word, Excel, Powerpoint, etc)
  • Time Management
  • Team Leadership
  • Solution focused
  • Upselling food and beverage
  • Dedicated team player
  • Customer Services
  • Fast Paced
  • Organized
  • Coachable

Awards

The Superhero Award, Double Barrel Wine Bar, awarded me the "Superhero Award" in December of 2015. This included a free trip to Hawaii in summer of 2016. I was awarded this for being the hardest working employee in 2015.

References

  • Brian Ugarte, (619)-471-4607, Server at American Comedy Co, GM at Park Social
  • Michelle Davis, (925)-487-3690, former Strizzi's General Manager
  • Brenda Bauer, (925)-640-2309, Friend/Business Owner

Timeline

Server

Cafe Athena
07.2021 - Current

Manager/Server/Bartender

The American Comedy Co.
08.2019 - 02.2024

Server

Strizzi's Restaurant
09.2016 - 08.2019

Administrative Assistant

Dan Thompson Accounting Services
04.2014 - 05.2017

Hostess/Busser

Double Barrel Wine Bar
04.2014 - 09.2016

Hostess

Winemaker's Pourhouse Winebar
04.2012 - 04.2014

No Degree -

University of California - San Diego

San Diego City College

Granada High School
Kendall Spears