Emily Jane Dempsey
New York,NY
Overview
4
4
years of professional experience
Work History
Server
Arlo Midtown
2024.06 - Current
- Handled up to 15 tables at a time at rooftop bar
- Provided fine dining style service in downstairs restaurant
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated relationships with customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Retail Sales / Assistant Buyer
Simply Apparel
2020.10 - Current
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Used POS system to process sales, returns, online orders, and gift card activations.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales by offering advice on purchases and promoting additional products.
Fine Dining Server
McCoy's Chophouse
2021.08 - 2024.06
- Maintain knowledge of in-depth menus while retaining the ability to thoroughly describe such items to the customer
- Memorize daily and weekly food and drink features and then promote such features to customers both in person and over the phone
- Provide food and drink suggestions based on customer's interests and increase up-sell rate to improve check average
- Managed four to six tables at once, while properly following all steps of service, and perfectly timing courses
Education
Bachelor of Science - Business Administration
Binghamton University, State University of New York, School of Management
Binghamton, NY05.2024
Associate of Science - Business Administration
SUNY Broome Community College
Binghamton, NY05.2022
High School Diploma -
Seton Catholic Central High School
Binghamton, NY05.2020
Skills
Customer Service
Time Management
Decision-making
Sales
Toast POS
Micros POS
Aloha POS
Square POS
Timeline
Server
Arlo Midtown
2024.06 - Current
Fine Dining Server
McCoy's Chophouse
2021.08 - 2024.06
Retail Sales / Assistant Buyer
Simply Apparel
2020.10 - Current
Bachelor of Science - Business Administration
Binghamton University, State University of New York, School of Management
Associate of Science - Business Administration
SUNY Broome Community College
High School Diploma -
Seton Catholic Central High School