Kendall Stelluti
Tampa,FL
Summary
Lab operations professional with experience overseeing high-volume workflows, training staff, and supporting quality assurance processes. Skilled in SOP development, proficiency testing, and cross-functional coordination. Known for improving efficiency, maintaining accuracy, and solving problems in fast-paced, regulated environments.
Overview
4
4
years of professional experience
Work History
Lab Support Supervisor (formerly Lab Assistant)
GH Labb
Tampa, Florida
01.2024 - Current
- Coordinated processing of 400+ specimens daily, achieving turnaround times under 30 hours.
- Trained and onboarded 10+ employees on specimen processing systems and SOPs, improving team readiness.
- Developed and implemented SOPs to enhance workflow consistency and regulatory compliance.
- Performed proficiency testing (PT) to validate accuracy and uphold laboratory quality standards.
- Reviewed laboratory results for discrepancies, strengthening quality control processes.
- Acted as liaison between laboratory and external teams, resolving workflow and communication challenges.
Customer Service Agent
Allied Universal
Odessa, Florida
02.2023 - 12.2023
- Managed high-volume inbound calls while maintaining accurate documentation and reporting.
- Prioritized and responded to GPS alerts, coordinating timely action on critical incidents.
- Evaluated emergency situations and followed strict protocols to ensure safety and compliance.
Licensed Medicare Sales Representative
TogetherHealth
Tampa, Florida
04.2022 - 12.2022
- Increased conversion rates by 10% through effective communication and needs assessment.
- Educated clients on Medicare plans, guiding them through application processes for optimal enrollment.
- Reviewed applicant information to ensure compliance with eligibility requirements.
- Facilitated completion of applications and required documentation, ensuring accurate and timely submissions.
Education
Bachelor of Arts - Biology
The University of Tampa
Tampa, FL05-2021
Skills
- Laboratory Operations
- Workflow Coordination
- SOP Development
- Proficiency Testing (PT)
- Quality Assurance & Compliance
- Data Accuracy & Documentation
- Cross-Functional Communication
- Problem Solving
Timeline
Lab Support Supervisor (formerly Lab Assistant)
GH Labb
01.2024 - Current
Customer Service Agent
Allied Universal
02.2023 - 12.2023
Licensed Medicare Sales Representative
TogetherHealth
04.2022 - 12.2022
Bachelor of Arts - Biology
The University of Tampa