Kendall Stubbs
Birmingham,MI
Summary
Dynamic logistics professional with a proven track record at Volkswagen Group of America, excelling in cross-departmental collaboration and critical analysis. Spearheaded quality initiatives that enhanced sales and product quality, driving customer satisfaction. Adept at optimizing processes and fostering teamwork, leveraging strong communication skills to achieve organizational goals.
Overview
18
18
years of professional experience
Work History
Contracted Service Provider (Owner) - FedEX Ground
Phoenix Delivery Services
Oak Park, MI
04.2023 - Current
- Managed daily operations, ensuring timely and accurate deliveries to clients.
- Managed scheduling and dispatching of services to ensure timely delivery For 20+ Drivers
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Created Daily routes for drivers using GPS technology to optimize delivery times.
- Developed and implemented efficient routing strategies to optimize delivery schedules.
- Conducted vehicle inspections to ensure compliance with safety standards.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities..
Chief Logistics Operations Officer - Last Mile
Stubbs Logistics
Wixom, MI
06.2018 - 10.2025
- Coordinated transportation schedules, optimizing delivery routes and minimizing delays for 18 Routes
- Enhanced organizational efficiency through the development of targeted performance metrics and KPIs.
- Conducted research to address shipping errors and packaging mistakes.
- Implemented safety protocols to ensure compliance with industry regulations and reduce workplace incidents.
- Analyzed supply chain operations to identify inefficiencies and recommend process improvements.
- Created and enforced detailed organization processes to increase quality and service standards.
- Established KPIs to monitor performance metrics and drive continuous improvement efforts.
Sr. Quality Product Line Manager-Electric Vehicle
Volkswagen Group of America
Auburn Hills, MI
08.2017 - 09.2018
- Led product strategy development for new automotive lines, aligning with market trends and consumer demands.
- Managed 4 cross-functional teams to streamline product launch processes, enhancing collaboration and reducing time-to-market.
- Analyzed market data and competitive landscape to identify opportunities for product differentiation and innovation.
- Established key performance indicators to evaluate product line success, driving continuous improvement initiatives.
- Oversaw budget management for product lines, ensuring resource allocation met project objectives and timelines.
Senior Quality Manager
Volkswagen Group of America
Auburn Hills, MI
01.2013 - 06.2016
- Led quality assurance initiatives to enhance product reliability measured by JD Power and Associate's Initial Quality Study (IQS) for Volkswagen and Audi Brand
- Planned and conducted early product evaluations, prioritizing potential weaknesses considering Customer Satisfaction, Loyalty, and Initial Sales impacts
- Developed and utilize a new evaluation form, which is easily allows for prioritization and tracking through project maturity milestones
- Developed and implemented quality management system with factories and development teams to streamline processes and reduce defects
- Conducted regular audits to assess adherence to quality standards and identify areas for process enhancement.
- Collaborated with engineering teams to integrate quality considerations into product design and development stages.
- Analyzed customer feedback and inspection data to drive strategic decisions for quality improvements.
- Facilitated training programs on customer quality expectations, ensuring team competency in operational excellence with dealer network
- Created key performance indicators to monitor quality metrics and support organizational goals for improvement.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
Quality Market Support Specialist IQS
Volkswagen Group of America
Auburn Hills, MI
01.2008 - 05.2012
- Managed various quality improvement activities within an automotive manufacturing environment
- Collaborated with internal and external stakeholders to enhance vehicle quality and reliability through systematic assessments and improvement plans
- Developed Quality index improvement plans, procedures, and assessments
- Follow up on improvement status and validate the effectiveness of countermeasures for IQS, VDS, and Consumer Report impact issues
Education
Bachelor of Science - Applied Engineering
Michigan State University
East Lansing, MI05-2007
Skills
- Cross-departmental collaboration
- Critical analysis
- Teamwork and collaboration
- Brand awareness
- Excellent communication
- Team collaboration
- Team leadership
- Adaptability and flexibility
Timeline
Contracted Service Provider (Owner) - FedEX Ground
Phoenix Delivery Services
04.2023 - Current
Chief Logistics Operations Officer - Last Mile
Stubbs Logistics
06.2018 - 10.2025
Sr. Quality Product Line Manager-Electric Vehicle
Volkswagen Group of America
08.2017 - 09.2018
Senior Quality Manager
Volkswagen Group of America
01.2013 - 06.2016
Quality Market Support Specialist IQS
Volkswagen Group of America
01.2008 - 05.2012
Bachelor of Science - Applied Engineering
Michigan State University