Aubree Jarvis

• Assisted in developing training materials for new employees on how best to work with external partners.
• Determined organizational policies regarding program eligibility, requirements and benefits.
• Handled administrative procedures to meet objectives set by boards of directors or senior management.
• Analyzed reports generated from the provider database to identify trends or issues that need attention.
• Managed day-to-day operations of the department including scheduling tasks and assigning duties.
• Coordinated with other departments to ensure projects were completed on time and within budget.

Shannon Haynes- 844-4MY-CCMG

• Prepared and presented reports on team performance, challenges, and achievements to senior management.
• Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
• Monitored employee productivity to provide constructive feedback and coaching.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Collaborated with other departments to coordinate workflow processes between teams.
• Directed and supervised team of 15 employees in daily operations.

Contact: AAA Employment Verification - 800-996-7566

• Managed regional operations for over 20 dispatchers and multiple shop owners.
• Cultivated a motivated team of dispatchers through consistent coaching and education.
• Coordinated cross-departmental communication to enhance operational efficiency.
• Handled escalations from members and shop owners, ensuring timely resolution.
• Completed incident reports as necessary to maintain accurate records.
• Streamlined daily operations by implementing advanced routing software solutions.

AAA Employment Verification- 800-996-7566

• Ensured smooth operation of daily activities for over 50 shops.
• Assisted dispatchers in resolving operational issues promptly.
• Cultivated strong relationships with drivers to foster trust and achieve positive results.
• Managed member escalations effectively prior to supervisor intervention.

• Coordinated prompt dispatch of service providers to assist members effectively.
• Multitasked across 10+ shops, ensuring drivers were equipped to serve members.
• Handled inbound calls while communicating with drivers using radio headset.
• Monitored technician progress in providing service to ensure timely completion of assignments.
• Relayed work orders and information between work crews, supervisors, and field personnel.