Kimberlee Carmichael
Dover,NH
Summary
Organized Provider Service Coordinator with eight years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
8
8
years of professional experience
Work History
Provider Services Coordinator
Wentworth-Douglass Hospital
08.2023 - Current
- Provided leadership, guidance and support to staff members.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Oversaw three providers professional calendars and coordinated appointments/meetings for future events.
Patient Service Representative
Wentworth-Douglass Hospital
01.2021 - 08.2023
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Smoothly managed the day-to-day front desk operations for a busy facility (10+ medical doctors and 7+ physician assistants)
- Warmly welcomed 90-150 patients/guests per shift, coordinated check-in, collected insurance, and directed them to their destination
- Created a new hire binder for all new employees
- Managed 3 phones lines and facilitated over 30+ calls/day with patients, insurance companies and staff
Food Service Worker
Wentworth-Douglass Hospital
08.2015 - 01.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Diet Office Representative
Wentworth-Douglass Hospital
08.2015 - 01.2021
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Interacted with patients by phone, email, or in-person to provide information.
- Assist patients one-on-one in their rooms for meal ordering.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Manchester05.2025
No Degree - Nursing
Rivier University
Nashua, NHHigh School Diploma -
Dover High School
Dover, NH06.2017
Skills
- Approachable
- Reliable and Dependable
- Well Organized
- Cheerful and Energetic
- Courteous and Professional Demeanor
- Knowledge of Word, Powerpoint, and Epic
Timeline
Provider Services Coordinator
Wentworth-Douglass Hospital
08.2023 - Current
Patient Service Representative
Wentworth-Douglass Hospital
01.2021 - 08.2023
Food Service Worker
Wentworth-Douglass Hospital
08.2015 - 01.2021
Diet Office Representative
Wentworth-Douglass Hospital
08.2015 - 01.2021
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
No Degree - Nursing
Rivier University
High School Diploma -
Dover High School