Kendall Thompson
Roy,UT
Summary
High-Performing Sales and Account Management Professional experienced in healthcare and insurance environments. Achieved significant sales revenue growth through trust-based client relationships and the establishment of referral networks. Focused on optimizing performance with AI tools and consultative selling strategies to enhance client education and conversion rates.
Overview
9
9
years of professional experience
Work History
Account Manager, Medicaid Consultative Sales
Utah Senior Planning
Kaysville, UT
04.2023 - Current
- Helped generate over $200,000 in sales revenue within first year through referral networking and consultative selling.
- Utilized HIS and EHR system Point Click Care to support skilled nursing facility case coordination, documentation review, and Medicaid-related workflows.
- Helped increase commissioned referrals by 40% within six months by building stronger relationships with nursing homes and healthcare partners.
- Helped organize outreach and follow-up steps that improved client education, trust, and enrollment results.
- Used AI-assisted tools and improved call scripts to support stronger call quality and higher conversion rates.
- Received recognition for reliability and strong follow-through in fast-paced healthcare setting.
Bilingual Senior Sales and Benefits Analyst
GoHealth
Lindon, UT
04.2021 - 07.2022
- Achieved a sustained 40% conversion rate through strong discovery, objection handling, and client education strategies.
- Recognized by leadership for exceptional closing ability, high standards, and consistent performance.
- Collaborated with team members to enhance scripts and workflows, resulting in improved team KPIs.
- Received acknowledgment from leadership for closing ability, high standards, and consistent performance.
Operations Supervisor, Donor Center Specialist, Phlebotomist
Grifols
Clearfield, UT
12.2017 - 04.2021
- Earned three promotions in 3 years based on leadership, performance, training effectiveness, and operational execution.
- Supervised daily operations and frontline employees in a highly regulated healthcare environment, ensuring compliance and quality care.
- Utilized GDS (Grifols Donation System) to manage donor eligibility, documentation, collection workflows, and regulatory requirements in a high-volume plasma center.
- Managed workflow, staffing, performance, and quality standards while maintaining efficient center operations.
- Managed workflow, staffing, and performance standards to maintain operational efficiency and uphold quality standards at the center.
- Cultivated healthcare communication and leadership skills through direct interactions with patients/donors and collaboration with multidisciplinary teams.
Education
Bachelors of Arts - Spanish, business school minor in entrepreneurship
Weber State University
Associates of Arts - Spanish
Weber State University
Lived 2 years abroad - Spanish language
Barcelona Spain
Studied 8 years - international spanish academy
North Davis Preparatory Academy
Skills
- Consultative selling
- Client education
- Lead qualification
- Sales pipeline tracking
- HIS and ERS systems
- CRM management
- Referral network development
- Experienced leader
- Strategic thinker
- Quality centered
- Customer service oriented
- Bilingual in Spanish and English
Personal Information
Title: Senior Sales, Operations, and Account Manager
LANGUAGES
English and Spanish, fluent written and conversational
AWARDS
Clearfield High Track and Cross Country Captain, 2015., Took 12th out of top 400+ runners in Utah State cross-country meet 2014., Awarded MVP Cross-country 2012, 2013, 2014, 2015., Utah Charter State Championship Cross-Country 1st place 2011, 2012, Eagle Scout award
Timeline
Account Manager, Medicaid Consultative Sales
Utah Senior Planning
04.2023 - Current
Bilingual Senior Sales and Benefits Analyst
GoHealth
04.2021 - 07.2022
Operations Supervisor, Donor Center Specialist, Phlebotomist
Grifols
12.2017 - 04.2021
Bachelors of Arts - Spanish, business school minor in entrepreneurship
Weber State University
Associates of Arts - Spanish
Weber State University
Lived 2 years abroad - Spanish language
Barcelona Spain
Studied 8 years - international spanish academy
North Davis Preparatory Academy