Michaela Phillips
Haines City,FL
Summary
Dedicated professional with extensive experience in customer service and consultative sales. Expertise in understanding customer needs and delivering tailored solutions, resulting in consistently exceeded performance goals and enhanced customer satisfaction.
Overview
11
11
years of professional experience
Work History
Licensed Consultative Sales Specialist
Progressive
01.2025 - Current
- Exceeded sales goals through needs-based consultations and delivery of high-quality service.
- Drove new business and revenue growth by identifying customer needs and recommending tailored insurance solutions.
- Communicated complex product information clearly, enabling informed purchasing decisions and successful sales closures.
Licensed Customer Service & Sales Specialist
Geico
01.2022 - 01.2025
- Provided exceptional customer service to existing clients by addressing and resolving complex product-related questions and concerns effectively.
- Consulted with customers to understand preferences, priorities, and budgets, recommending tailored solutions that enhanced satisfaction and increased purchase confidence.
- Specialized in de-escalating challenging customer situations, maintaining professionalism and delivering effective problem-solving.
Lead Cashier/Trainer
Ulta Beauty
01.2019 - 01.2022
- Delivered friendly, efficient customer service while resolving guest issues and ensuring timely transactions.
- Trained and mentored new team members on product knowledge and service standards, enhancing overall team performance.
- Led team by utilizing comprehensive knowledge of brands and products to assist guests in selecting merchandise that met their needs.
Shift Supervisor
Panera Bread
01.2015 - 01.2020
- Managed daily café operations, overseeing inventory, quality control, and cash management to enhance guest experience.
- Resolved guest concerns in fast-paced environment, prioritizing high-quality service and fostering positive interactions.
- Led training on service standards and preparation protocols, ensuring consistent delivery of high-quality results by all staff.
Education
High School Diploma -
Durant High School
Plant City, FL06-2015
Skills
- Consultative selling
- Customer Service Expertise
- Compliance adaptability
- Critical Thinking & Attention to Detail
- Conflict resolution
- Verbal and Written Communication
Timeline
Licensed Consultative Sales Specialist
Progressive
01.2025 - Current
Licensed Customer Service & Sales Specialist
Geico
01.2022 - 01.2025
Lead Cashier/Trainer
Ulta Beauty
01.2019 - 01.2022
Shift Supervisor
Panera Bread
01.2015 - 01.2020
High School Diploma -
Durant High School