KENDALL TURNER
Altamonte Springs,FL
Summary
Dedicated healthcare professional leading teams to deliver compassionate support and ensure operational efficiency. Committed to improving patient outcomes through workflow optimization and fostering a culture of empathy and accountability in a dynamic environment.
Overview
1
1
Certification
2
2
years of professional experience
Work History
GUEST SERVICES GROUP LEADER
ORLANDO HEALTH
03.2025 - Current
- Led team to provide compassionate, efficient support to patients, families, and visitors throughout facility. Oversaw daily operations, coached staff, and resolved escalated concerns while ensuring compliance with hospital policies and HIPAA standards, maintaining high service quality. Streamlined workflows and fostered culture of empathy and accountability, enhancing patient experience and contributing to service excellence.
- Led team meetings to enhance communication and collaboration among staff.
- Developed training materials for new hires to ensure compliance with protocols.
- Coordinated patient care activities to streamline service delivery within the department.
GUEST SERVICES REPRESENTATIVE
ORLANDO HEALTH
05.2024 - 03.2025
- Provided compassionate support to patients, families, and visitors in fast-paced healthcare environment, ensuring clear communication and timely resolution of concerns. Greeted and escorted guests, assisted with wayfinding, and coordinated non-clinical services to enhance comfort and satisfaction. Collaborated with clinical and administrative teams to elevate overall patient experience while upholding confidentiality and professionalism in handling sensitive information.
- Welcomed patients and visitors with a friendly demeanor and professional attitude.
- Answered phone calls and addressed inquiries regarding services and appointments.
- Managed patient check-in and check-out processes efficiently and accurately.
Education
Bachelor's - Health Sciences
Seminole State College
Altamonte Springs, FL12-2026
Associate in arts - Health Sciences
Seminole State College
Altamonte Springs, FL12-2023
High School Diploma -
Lyman High School
Longwood, FL05-2021
Skills
- Multitasking
- Workflow optimization
- Collaboration and teamwork
- Customer service
- Patient support
- Communication skills
- Conflict resolution
- Self-accountability
- Patient communication
Certification
- Certified Nursing Assistant, State of Florida Department of Health Division of Medical Quality Assurance, 2025
VOLUNTEER EXPERIENCE
- Orlando Health ORMC and Cancer Institute, 2023-07, 2024-05
- Orlando Heath Winnie Palmer and Arnold Palmer, 2024-11, Present
Timeline
GUEST SERVICES GROUP LEADER
ORLANDO HEALTH
03.2025 - Current
GUEST SERVICES REPRESENTATIVE
ORLANDO HEALTH
05.2024 - 03.2025
Bachelor's - Health Sciences
Seminole State College
Associate in arts - Health Sciences
Seminole State College
High School Diploma -
Lyman High School