Kendall Urdiales
San Antonio,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Alamo Lung Institute
03.2023 - 08.2023
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient's needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Customer Service Representative
Inkline Tattoo
03.2022 - 11.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating the company website and making appointments, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Responded to customer requests for products, services, and company information.
Education
Nursing
Bachelor of Science - Nursing
UTSA
San Antonio , TX05.2027
High School Diploma -
Marshall High School
San Antonio, TX06.2023
Skills
- Care Plan Implementation
- Condition Monitoring
- Quality Assurance
- Reliable Team Player
- Responding to Emergencies
- Trustworthy Companion
- Multitasking
- Promotional Support
- Quality Control
- Customer Service
Certification
- CPR Certified
- Emergency First Aid Certified
- CNA - Certified Nurse Assistant
- Phlebotomy Certified
Accomplishments
- Beyond the game' Varsity Team Leader
- Marshall Senior Mentor
- 2023 Athlete of the Year
- Law and Medical Magnet School Representative
- National Honor Society
- Perfect Attendance
- Honors class
References
- Carolyn Martin (soccer coach) 210-882-9228
- Heights on Huebner Nursing home 210-858-0828
- Alamo Lung Institute 210-222-9575
- Inkline Tattoo 210-314-8287
Community Service
- Athletic Booster Member
- Season of Sharing
- Food Bank
- Meals on Wheels
- District Athletic Concessions
- Vacation Bible School
Hobbies
- I love to workout
- Try new interesting places to eat
- Color funny coloring books
- Listen to enticing podcasts
Timeline
Certified Nursing Assistant
Alamo Lung Institute
03.2023 - 08.2023
Customer Service Representative
Inkline Tattoo
03.2022 - 11.2022
Nursing
Bachelor of Science - Nursing
UTSA
High School Diploma -
Marshall High School
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