Kendall Wellen
Casselberry,FL
Summary
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and problem solving skills, including scheduling and client care. Committed to creating welcoming environment and positive client relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Head Coach and Social Media Coordinator
Reign Volleyball, Oviedo
10.2024 - Current
- Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
- Organized and led practices, scrimmages, and tournaments to increase competitive attitude and skills.
- Planned and facilitated team travel to tournaments and events. Created and distributed itineraries for every travel weekend including full schedule and packing list.
- Maintained strong relationships with 30 athletes and their families for program support and success. Problem solved and held meetings when any issues arose for parents or players.
- Created social media content with consistent content and tone, keeping followers up to date with the achievements and schedules of 5 teams.
- Enhanced online engagement with the creation of compelling content for various platforms.
Server
Chianti’s
05.2024 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Juicer
The Juice Spot
12.2023 - 05.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Managed inventory levels of over 30 ingredients/juices effectively, minimizing food waste while maintaining adequate supplies of fresh ingredients.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Server
Jeremiah’s Italian Ice, Casselberry
12.2023 - 05.2024
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
Front Desk Receptionist
Oviedo Aquatic Center
02.2023 - 08.2023
- Greeted guests at front desk and warmly greeted visitors while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed reservations and summer camps, planning for the course of a 16 week summer season.
- Collected cash and card payments, processed transactions and updated relevant records.
Education
Bachelor of Arts - Advertising and Public Relations
University of Central Florida
Orlando, FL05-2027
Pre-Law
Lincoln Memorial University
Harrogate, TNSkills
- Customer service
- Multitasking
- Organizational skills
- Problem-solving
- Attention to detail
- Positive attitude
- Microsoft Platforms
- Google Platforms
Certification
- First Aid/CPR Certified
- Hootsuite Platform Certified
- Child Development Association Credentialed, 2023 - 2026
- Department of Children and Families Certified 2023 - 2028
Timeline
Head Coach and Social Media Coordinator
Reign Volleyball, Oviedo
10.2024 - Current
Server
Chianti’s
05.2024 - 11.2024
Juicer
The Juice Spot
12.2023 - 05.2024
Server
Jeremiah’s Italian Ice, Casselberry
12.2023 - 05.2024
Front Desk Receptionist
Oviedo Aquatic Center
02.2023 - 08.2023
Bachelor of Arts - Advertising and Public Relations
University of Central Florida
Pre-Law
Lincoln Memorial University
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