Kendall Winé
Asheville,NC
Summary
Hardworking candidate well-versed in the hospitality industry. Experienced in providing exceptional customer service to guests and ensuring efficient operations within the establishment. Committed to developing a strong working relationship with all staff members to promote optimal service delivery. Knowledgeable with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
4
4
years of professional experience
Work History
Cashier and Food Prep
Clean Eatz Cafe
Asheville, NC
08.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers, and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Improved kitchen efficiency by streamlining food prep processes and minimizing waste.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Demonstrated adaptability and flexibility by covering various roles within the cafe as needed, including barista, food prep, and cashier positions.
Party Hostess
Chuck E. Cheese Entertainment
Asheville, North Carolina
01.2023 - 05.2023
- Engaged with and served guests to deliver excellent experience
- Provided superior customer service by quickly and efficiently delivering food to guests
- Monitored restaurant activity to determine seating and dining flow
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Helped servers by delivering and refilling beverages, pre-bussing tables, and resolving guest requests
- Effectively communicated with chefs, servers and other kitchen staff to deliver meals on time
- Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment
- Completed opening and closing checklists of facility to verify security of building, staff and parking area.
- Informed guests of food and drink specials, fostering smooth handoff to service staff
Hostess, Food Runner, Expo
Creekside Taphouse
Asheville, North Carolina
10.2021 - 01.2023
- Decorated and performed planning duties to host birthday parties
- Encouraged good communication and discouraged unproductive complaints and gossip to cultivate positive culture
- Upsold products and services to party to help meet guest's needs
- Served as first point of contact by greeting guests entering party facility
- Assisted in maintaining general cleanliness of facility by wiping and sanitizing common areas
- Cleaned up after guests by removing trash around facility
Education
Bachelor of Science - Nursing
Western Carolina University
Cullowhee, NC05-2028
High School Diploma -
A.C. Reynolds High School
Asheville06.2024
Skills
- Effective instruction delivery
- Greeting, Seating, and Crowd Control
- Conflict Management
- Maintaining Clean Work Areas
- Guest Interaction and Experience Management
- Cash Register Operations
- Effective Multitasking
- Positive reinforcement
- Self-awareness and Social skills
- Patience and empathy
References
- Kim Murray, Restaurant Manager And Owner, Creekside Taphouse, (828) 333-2073, kimmurray1313@gmail.com
- Ashley Weaver, General Manager, Chuck E. Cheese Entertainment, (423) 304-6398, ceconline@cecentertainment.com
- Jacob Custasis, General Manager, Clean Eatz Cafe Asheville, (828) 483-6300, hello@cleaneatz.com
Volunteer Experience
Big Buddy Volunteer, Special Olympics, Asheville, North Carolina, 05/23, Attended community events, neighborhood gatherings, and other community engagement forums to represent organization., Organized and led activities to enhance and stimulate community's physical and emotional well-being.
Awards
- Top 10 in the Junior Class of 2023
- Top 5 in Class of 2024
- Dean and Chancellor's List Fall 2024 and Spring 2025
- ACT Score of 31
- Current 4.0 GPA
Languages
Spanish
Professional
Timeline
Cashier and Food Prep
Clean Eatz Cafe
08.2023 - Current
Party Hostess
Chuck E. Cheese Entertainment
01.2023 - 05.2023
Hostess, Food Runner, Expo
Creekside Taphouse
10.2021 - 01.2023
Bachelor of Science - Nursing
Western Carolina University
High School Diploma -
A.C. Reynolds High School
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