KENDALL H. ROGERS
Greenbelt,MD
Summary
Dedicated and focused health care professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Experienced with patient care, customer service and following healthcare policies. Currently seeking admission to Walden University's MHA program.
Overview
9
9
years of professional experience
Work History
Patient Services Representative
Center for Vein Restoration
Greenbelt, MD
08.2021 - Current
- Floater for DC, MD, and Northern VA
- Obtain all new patient forms through Phreesia, properly update NextGen/EHR
- Schedule and confirm appointments in HQ and NextGen
- Collect copays and patient balances at time of service
- Collect necessary information for patient’s appointment such as insurance, referral, referring provider name, etc
- Offer payment plans and review care credit options if necessary
- Ensure procedures are authorized in a timely manner before performing procedure
- Help patients who need transportation or a language interpreter; services include Language Line and Circulation
- Working both independently and as a member of a team
- Responding to emails/calls in a timely manner
- Submitting fee tickets every other day by end of day
- Training new hires as needed
Administrative Assistant
Athena Consulting
Gaithersburg, MD
02.2021 - 08.2021
- Contract position
- Verifying and updating patient information using Prep Mod software
- Accepting and processing patient information via phone or walk-in
- Organization and maintaining the flow of business
- Assisting with those who are immobilized or those with various kinds of impairments
- Generating patient report and finalizing information
- Maintain patient information and privacy
Patient Care Technician
Bon Secours/St. Mary’s Hospital
Richmond, Virginia
05.2019 - 09.2020
- Tending to the ill and injured patients under the supervision of the doctor, nurse, or other medical professional
- Maintains therapeutic communication while working closely with patients in conjunction with the nurse
- Recording vital information on patient charts using the connect care system
- Responsible for providing quality care and reporting patient condition to the appropriate supervisor or other staff
- Providing emotional support to the patient and patient’s family when appropriate
- Assistance to the restroom/ambulation, maintaining patient privacy, bed making, taking/monitoring vital signs, blood sugar, bed making, collecting specimens, catheterizations, assisting with personal hygiene/feeding, taking EKGs, collecting blood, pure wick insertion, IV removal, maintaining patient safety, and providing patient education.
Patient Transporter
Bon Secours/St. Mary’s Hospital
Richmond, Virginia
08.2016 - 05.2019
- Constant direct and indirect contact with patients and fulfilling their temporary needs
- Transported patients to and from treatment areas/appointments in a timely manner
- Utilized lift machines and transporting via wheelchairs or moveable beds
- Having a sense of empathy in patient’s time of need
- Exemplified excellent interpersonal skills and understanding diverse cultures
- Ensured patient beds are thoroughly cleaned after each transport
- Assisted nurse in the transfer of patients and having them sign documents for patient to leave/return to and from testing sites
- Maintained patient safety by checking wristbands confirming patient name matches patient chart
- Effectively using the Connect Care system through Bon Secours
Education
Bachelor of Science - Health Science
James Madison University
05.2016
Skills
- SKILLS/EXPERIENCE WITH
- Microsoft Word, Excel, Outlook, and PowerPoint
- Windows Vista/XP
- Internet/Social Media
- SPSS
- Connect Care
- Customer Service
- Next Gen & HQ
- EHR
- Zoom
- Prep mod
- Insurance verification
- BLS Certification
- Explaining Policy and Procedures
- Patient Needs Assessment and Referral
- Administrative and Office Support
- Appointment Confirmation
- Organized and Efficient
- Communicating to Patients and Families
- Calm and Effective Under Pressure
Timeline
Patient Services Representative
Center for Vein Restoration
08.2021 - Current
Administrative Assistant
Athena Consulting
02.2021 - 08.2021
Patient Care Technician
Bon Secours/St. Mary’s Hospital
05.2019 - 09.2020
Patient Transporter
Bon Secours/St. Mary’s Hospital
08.2016 - 05.2019
Bachelor of Science - Health Science
James Madison University
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