Kendall Ray Kalua-Manuel

• Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
• Streamlined teller operations for better workflow by implementing time-management strategies.
• Enhanced branch sales through cross-selling bank products and services to customers.
• Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.

- Prepare and serve various coffee beverages such as traditional drip coffee, lattes, cappuccinos, and macchiatos
- Maintain clean and organized workspace, including the espresso machine, grinder, and all other bar tools
- Greet customers, take orders, and answer any questions they may have about the menu
- Follow all safety and health regulations, including COVID-19 guidelines
- Ensure timely delivery of orders to customers
- Assisted with the preparation and serving of coffee beverages and light snacks
- Maintained a clean and welcoming environment for customers
- Assisted with inventory and restocking of supplies

-Maintaining up to date knowledge relevant to the work place during promotions and seasonal launches

-Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases

-Recommended products based on solid understanding of individual customer needs and preferences

-Addressed specific customer questions and requests, fielding to manager issues outside of scope

-Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise