Kendalyn Waite RDMS, CTT+, VCTT+
Senior National Ultrasound Fusion/Navigation Clinical Consultant
Kissimmee,FL
Summary
Detail-oriented Ultrasound Product Application Specialist and qualified Sonographer with background in General Imaging, OB/GYN, Vascular and Interventional Radiology. 25+ years experience bringing 12 years experience scanning in general imaging, OB/GYN and vascular and almost 14 years experience as a National Ultrasound/Fusion and Navigation Product Application Specialist. Self-motivated and proficient in organizing and developing training sessions, presenting in person/virtual demonstrations and trainings for customers and colleagues and working with the BU making suggestions on future enhancements for fusion technology.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
Senior National U/S Fusion Clinical Consultant
Philips Healthcare, Ultrasound
Kissimmee, Florida
09.2014 - Current
- Provided training and support to end-users, ensuring smooth adoption of Ultrasound and Ultrasound Fusion.
- Designed, constructed and implemented virtual studio to successfully demonstrate Ultrasound Fusion, AI Breast and General Ultrasound
- Worked on de-escalating and creating customer satisfaction in accounts not completely satisfied with the Philips solution
- Initiated and implemented OneNote document for detailed Fusion and Navigation account information and documentation
- Working to create synergy between Ultrasound, CT and IGT sales groups to increase market share with fusion and navigation
- Proven successful when working within tight deadlines and fast-paced atmosphere
- Employ critical thinking to break down problems, evaluate solutions and make decisions
- Facilitator at Train the Trainer for EPIQ's release and subsequent software releases
- Support National Trade Shows such as RSNA, SIR, SIO and AIUM
- Created customer facing presentations for Fusion and Navigation installs, internal checklists for pre-install and installations and spreadsheets for SME training, phantoms and account tracking.
- Proven success when working with the Field Service organization, sales, PAS's and project managers during multiple phases of the GI/IR ultrasound sales and implementation processes.
- Provided post-implementation support to clients, ensuring smooth operation of newly integrated systems both in person and virtually.
- Delivered timely feedback to development teams regarding feature requests and bug reports from customers.
- Optimized existing workflows by implementing best practices in software configuration management and process improvement techniques.
- Assisted sales team with technical expertise during presentations and demonstrations, contributing to increased revenue generation.
- Mentored new application specialists in various aspects of their roles while fostering a collaborative team environment conducive to success.
- Resolved complex technical issues for customers, earning trust and building strong relationships through exceptional service delivery.
Registered Diagnostic Medical Sonographer
Health Partners Clinic
Minneapolis, MN
05.2014 - 09.2014
- Specialized in General and Vascular Ultrasound, Performed abdomen, thyroid, breast, testicular, carotid and lower extremity venous Doppler sonograms
- Provided correct ultrasound measurements and history to Radiologist
- Reviewed physicians' orders to determine medical imaging needs and operated ultrasound equipment to capture, develop and produce diagnostic images.
Ultrasound Product Application Specialist
Philips Healthcare
Kissimmee, Florida
07.2011 - 04.2014
- Responsible for demonstrating and installing Philips iU22 and EPIQ for fusion and navigation Training sonographers and physicians with ultrasound system overview and image optimization on Philips ultrasound equipment
- Worked with sonographers, CT techs, Physicians and residents with primarily ultrasound fusion and navigation, but also general ultrasound including breast, pelvic and liver elastography
- Provide case support with ultrasound fusion and navigation cases as a National Resource
- Developed training materials for fusion and navigation
- Created instructional videos using "One Learning" format for fusion and navigation
- Assisted in general iU22 and EPIQ demonstrations and installations with Applications team
- Supported Trade shows including RSNA, ISET/CIO, SIO, AIUM and SIR
- Used skills to help clinicians and surgeons complete routine and invasive procedures.
Education
Associate of Science - Diagnostic Medical Sonography
College of Saint Catherine
Minneapolis, MN 09.1997 - 05.1999
High School Diploma -
Lakeville High School
Lakeville, MN 09.1993 - 06.1997
Skills
Experience with soft and hard pushbacks with physicians
Exceptional virtual and in person presentation abilities
Excellent attention to detail and documentation
Coaching and mentoring
Proficiency with Windows based applications (Word, Excel & PowerPoint)
Client relationship building
Customer support
Product documentation
Certification
Virtual Certified Technical Trainer (VCTT+)
Additional Information
- Proficient with Liver and Breast Elastography, AI Breast, Ultrasound Contrast and Fusion Imaging
- Comprehension and mastery of image formation and display
- Proficiency at managing and handling objections and questions from coworkers, management and customers by exercising appropriate interpersonal and critical thinking skills
- Prepared, submitted, and achieved ACR Accreditation with a score of 97%
- Authored and updated protocols for ultrasound examinations as well as departmental policy and procedures
- Instructed and evaluated sonography students and medical students from an accredited college.
- Experience with iU22, HD11, EPIQ Elite, Lumify, Affiniti 50 and 70, CX50
Timeline
Virtual Certified Technical Trainer (VCTT+)
10-2022
Certified Technical Trainer (CTT+)
12-2015
Senior National U/S Fusion Clinical Consultant
Philips Healthcare, Ultrasound
09.2014 - Current
Registered Diagnostic Medical Sonographer
Health Partners Clinic
05.2014 - 09.2014
Stand Out and One Learning
07-2012
Ultrasound Product Application Specialist
Philips Healthcare
07.2011 - 04.2014
RDMS (OB/GYN)
12-2006
RDMS (Abdomen)
03-2002
Associate of Science - Diagnostic Medical Sonography
College of Saint Catherine
09.1997 - 05.1999
High School Diploma -
Lakeville High School
09.1993 - 06.1997
Similar Profiles
Gary AndrewsGary Andrews
Systems Integration Test Engineer at Philips Healthcare, UltrasoundSystems Integration Test Engineer at Philips Healthcare, Ultrasound
Srinath AshwathSrinath Ashwath
Senior Software Technologist-1 at Philips Healthcare - Image Guided Therapy(X-Ray)Senior Software Technologist-1 at Philips Healthcare - Image Guided Therapy(X-Ray)
Nathan KinseyNathan Kinsey
Assembler at Philips UltrasoundAssembler at Philips Ultrasound