Hi, I’m
Kendalyne Bartholomew
Fair Oaks,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed to meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
years of professional experience
Work History
Rapid First PlumbingMcClellan, CA
Dispatcher
04.2023 - 05.2023
Job overview
- General Office Assistant
- Booking
- Billing and Data entry
- Audits
- Purchase Orders, (PO's)
- First point of contact with customers paying attention to provide calm, and courteous, customer service to address all of customer questions and concerns.
- Create detailed logs on requests and necessary assignment details (type of order, time, location, etc.)
- Dispatch Technicians to assigned work locations
- Maintain in-depth knowledge of company policies and procedures to address customer questions and concerns to minimize the need to redirect calls.
Preferred Plumbing & DrainNorth Highlands, CA
Dispatcher
08.2022 - 10.2022
Job overview
- General Office Assistant
- Booking
- Billing and Data entry
- Audits
- Purchase Orders, (PO's)
- First point of contact with customers paying attention to provide calm, and courteous, customer service to address all of customer questions and concerns.
- Create detailed logs on requests and necessary assignment details (type of order, time, location, etc.)
- Dispatch Technicians to assigned work locations
- Maintain in-depth knowledge of company policies and procedures to address customer questions and concerns to minimize the need to redirect calls.
Amazing Lash StudioSacramento, CA
Front Desk Receptionist
10.2020 - 07.2021
Job overview
- Answering and Making Calls
- Booking Appointments
- Billing and Data Entry
- Selling Memberships
- Selling Products
- Key Holder
- Cashier
- Stocker
- Microsoft Word
- Routine Cleaning/Sanitizing
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Massage EnvyFair Oaks, CA
Front Desk Receptionist
10.2020 - 11.2020
Job overview
- Answering and Making Calls
- Booking Appointments
- Billing and Data Entry
- Selling Memberships
- Selling Products
- Key Holder
- Cashier
- Stocker
- Microsoft Word
- Routine Cleaning/Sanitizing
- Server
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
CHICKEN N WAFFLESSacramento, CA
Hostess• Cashier
02.2020 - 04.2020
Job overview
- Take Out Order management
- Handled a high volume of customers regularly
- All aspects of Food server in person, set up, serve and buss tables
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Kept the restaurant clean and sanitary
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Accepted cash and credit card payments, issued receipts and provided change.
American River Care HomeSacramento, CA
Caregiver
08.2019 - 09.2019
Job overview
- Supported bathing, dressing and personal care needs.
- Followed care plan and directions to administer medications.
- Working 8+ hours on my feet,
- Provided compassionate daily care
- Monitored daily health
- Prepared nutritious meals for residents
- Maintained clean and well-organized environment for client happiness and safety.
- Followed safe lifting and transferring techniques to transport residents.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Recorded client status progress and challenges in logbooks and reports.
Century TheatersSacramento, CA
Team Member
06.2017 - 12.2017
Job overview
- Ticket Master addressed customer questions and concerns regarding tickets, pricing and promotions.
- Box Office provided information regarding show times, new releases and upcoming movies and trailers.
- Maintained cleanliness concession stand by refilling condiments, sanitizing cooking equipment and wiping down glass display cases.
- Customer Service
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Cleaning and Sanitizing
- Rotated through series of different stations based on team needs.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
California Sun Tanning SalonRoseville, CA
Customer Service Representative
05.2017 - 06.2017
Job overview
- Processed invoice payments and recorded information in account database.
- Processed and sent invoices, adjustments and credit memos to customers.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Telephone Etiquette
- Answered high volume of incoming calls, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
California Sun Tanning SalonAntelope, CA
Team Member
02.2017 - 06.2017
Job overview
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
American River CollegeSacramento, CA
Some College (No Degree) from Funeral Services and Mortuary Science
North Area CommunitySacramento, CA
GED
Skills
- Customer Service (8 years)
- Sales (8 years)
- Microsoft Office Suite
- Positive and Professional
- Time management
- Organization and Efficiency
- Clerical Support
- Record Keeping
- Dispatch Coordination
- Schedule Management
Timeline
Dispatcher
Rapid First Plumbing
04.2023 - 05.2023
Dispatcher
Preferred Plumbing & Drain
08.2022 - 10.2022
Front Desk Receptionist
Amazing Lash Studio
10.2020 - 07.2021
Front Desk Receptionist
Massage Envy
10.2020 - 11.2020
Hostess• Cashier
CHICKEN N WAFFLES
02.2020 - 04.2020
Caregiver
American River Care Home
08.2019 - 09.2019
Team Member
Century Theaters
06.2017 - 12.2017
Customer Service Representative
California Sun Tanning Salon
05.2017 - 06.2017
Team Member
California Sun Tanning Salon
02.2017 - 06.2017
American River College
Some College (No Degree) from Funeral Services and Mortuary Science
North Area Community
GED
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