Summary
Overview
Work History
Education
Skills
Certification
Additional Information - Abilities
Assessments
Personal Information
Timeline
Generic

Kendaya Brown

Charleston,SC

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Skilled manufacturing and production team member with technical skills and attention to detail. Understands safety and consistently exceeds performance requirements. Dedicated to quality processes and final product results. Authorized to work in the US for any employer

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Care Supervisor

Best Buy
Charleston
06.2021 - Current
  • Monitored CSR performance, provided feedback, and conducted regular one-on-one meetings to ensure successful job performance.
  • Resolved escalated customer issues with empathy and professionalism while meeting company objectives.
  • Created reports detailing team performance metrics such as average call time, first contact resolution rate.
  • Provided guidance to CSRs on how to handle difficult customers or situations.
  • Collaborated with other departments to ensure customers' needs were met promptly and accurately.
  • Maintained up-to-date knowledge of company products and services, promotions, pricing plans.
  • Conducted regular performance reviews of customer service representatives.
  • Directed enterprise customer support team members and leveraged data analytics to identify areas of improvement and accountability.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Assembly Lead

Mercedes-Benz Vans
Ladson
06.2019 - 06.2021
  • Demonstrates a high level of competency in core work skills
  • Works at the required cycle time or defined engineering standard
  • While maintaining a clean and orderly work area, including routine housekeeping tasks and machine cleaning tasks and performs planned operator care and maintenance tasks
  • Operates manual and automated equipment to manufacture and assemble product in order to create the proper characteristics and dimensions necessary to meet customer expectations
  • Follows all applicable standard work, process documentation and quality procedures such as Statistical Process Control (SPC) and visual standards
  • Comply with HSE standards, policies, procedures & regulations
  • Installed electrical wiring, fuel lines, brake lines and other mechanical components in vehicles
  • Assembled components for a variety of products using hand and power tools
  • Inspected parts to ensure quality standards were met
  • Verified that all product specifications were met before finalizing the assembly process
  • Maintained accurate records of production output and daily activities
  • Followed detailed instructions to assemble complex components accurately
  • Monitored inventory levels and requested additional supplies as needed
  • Operated automated machinery in accordance with safety guidelines
  • Assisted in training new employees on proper operation of machinery and general procedures
  • Reported any discrepancies or irregularities related to quality control or production output
  • Conducted diagnostic tests on vehicles using specialized computer-based equipment
  • Used hand tools such as wrenches, screwdrivers, pliers and hammers during assembly operations
  • Operates machines and production equipment in accordance with quality and productivity requirements safely in a manufacturing environment with limited guidance.

Administrative Terminal Coordinator

Boasso America Corporation
Charleston
06.2018 - 06.2019
  • Monitored and tracked vessel arrivals and departures to ensure timely delivery of goods
  • Coordinated the movement of containers within the facility using heavy machinery such as forklifts or cranes
  • Verified accuracy of shipping documents to ensure proper tracking of shipments
  • Resolved customer service issues in a timely manner by responding to inquiries from internal and external customers
  • Maintained accurate records for all incoming and outgoing shipments in accordance with company policies
  • Identified potential risks associated with hazardous materials handling activities and developed plans to address them
  • Prepared detailed reports summarizing daily activities at the terminal facility
  • Coordinated with external agencies such as customs or port authorities when necessary
  • Communicated with dispatched personnel and drivers to ensure efficiency
  • Dispatched drivers and tracked on-time deliveries
  • Facilitated dispatch support to manage emergencies while supporting operational efficiency
  • Reviewed drivers' logs, hours of service and other requirements to ensure compliance with all rules and regulations
  • Presented and explained work orders to team.

Education

HIGH SCHOOL DIPLOMA -

GARRETT ACADEMY OF TECHNOLOGY

Skills

  • Basic hand tools
  • Customer Care
  • Call Center
  • Customer Support
  • Assembly
  • Transportation Management
  • Order Entry
  • Strong leadership
  • Escalation management
  • Staff Oversight

Certification

CNA

Additional Information - Abilities

  • Great communication and verbal skills
  • Able to work in fast-paced environments
  • Outstanding customer service skills
  • Ability to work well with others
  • Very computer savvy (Microsoft Office, Internet etc.)
  • Works good under pressure

Assessments

  • Supervisory skills: Motivating & assessing employees, Proficient, 05/2021
  • Work motivation, Proficient, 02/2021
  • Home health aide skills, Proficient, 02/2021
  • Medical receptionist skills, Proficient, 12/2023
  • Customer service, Proficient, 03/2021
  • Work style: Reliability, Proficient, 12/2023
  • Nursing assistant skills, Proficient, 02/2024
  • Patient-focused care, Proficient, 02/2024

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Care Supervisor

Best Buy
06.2021 - Current

Assembly Lead

Mercedes-Benz Vans
06.2019 - 06.2021

Administrative Terminal Coordinator

Boasso America Corporation
06.2018 - 06.2019

HIGH SCHOOL DIPLOMA -

GARRETT ACADEMY OF TECHNOLOGY

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