Erika Green
73091 NIBLICK ST Abita Springs,LA
Summary
15 YEARS OF EXPERIENCE Organized Patient Service Representative with Number year new tasks Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Billing Team
Fast Pace Urgent Care
Remote
01.2025 - Current
- Worked effectively in fast-paced
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
Front Desk Receptionist
Doctors Urgent Care
Sidell, La
02.2023 - 01.2025
- Greeted and checked in patients, ensuring efficient flow during busy operational hours.
- Managed appointment scheduling using electronic health record systems to optimize patient care.
- Maintained accurate patient records and ensured data confidentiality in compliance with HIPAA regulations.
- Assisted with billing inquiries, verifying insurance information to facilitate smooth payment processes.
- Trained new front desk staff on procedures and software systems, improving team efficiency and performance.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits. Answering and receiving over 30 calls a day
Front Desk Receptionist
Fast Pace Urgent Care
Waveland, MS
03.2020 - 02.2023
- Greeted and checked in patients, ensuring efficient flow during busy operational hours.
- Managed appointment scheduling using electronic health record systems to optimize patient care.
- Maintained accurate patient records and ensured data confidentiality in compliance with HIPAA regulations.
- Assisted with billing inquiries, verifying insurance information to facilitate smooth payment processes.
- Trained new front desk staff on procedures and software systems, improving team efficiency and performance.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
CNA
Summerfiled Senior Living
Sidell, La
04.2013 - 02.2023
- Provided compassionate care and assistance with daily living activities for residents.
- Monitored vital signs and reported changes in health status to nursing staff.
- Assisted in maintaining cleanliness and safety of resident environments.
- Ensured compliance with healthcare regulations and facility policies consistently.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
Education
Slidell High School
Slidell, LA05.2007
Certification - Phlebotomy
Kenner Health Care Institution
Kenner, LA2012
Certification - Hospitality
Air And Hospitality Academy
Vancouver, WA2009
Spd Tech
Hspa
Online Skills
- Hand-Eye Coordination
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Computer skills
- Verbal communication
- Problem resolution
Timeline
Billing Team
Fast Pace Urgent Care
01.2025 - Current
Front Desk Receptionist
Doctors Urgent Care
02.2023 - 01.2025
Front Desk Receptionist
Fast Pace Urgent Care
03.2020 - 02.2023
CNA
Summerfiled Senior Living
04.2013 - 02.2023
Slidell High School
Certification - Phlebotomy
Kenner Health Care Institution
Certification - Hospitality
Air And Hospitality Academy
Spd Tech
Hspa