Dana Raxter
Greer,SC
Summary
Skilled Assembly Line Worker highly productive working in team-based settings. Hardworking offering 20+ years supporting manufacturing needs. Successful working long hours in challenging environments, moving supplies, organizing products and packaging shipments. Excellent history of working well with other team members and pitching in to help achieve team goals.
Overview
35
35
years of professional experience
Work History
Billing Specialist
Spectrum
10.2023 - Current
- Provided excellent customer service, developing and maintaining client relationships.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Maintained strict confidentiality of sensitive information while adhering to company policies regarding privacy protection.
- Processed payments and applied to customer balances.
Production Material Handler/Inspector
Baxter Healthcare
02.2021 - 08.2023
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Upheld cleanliness standards in the warehouse by promptly disposing of waste materials, organizing workspaces, and maintaining a clutter-free environment.
- Operated equipment while observing standard safety procedures.
- Maintained a safe work environment by adhering to safety regulations and proper handling of hazardous materials.
- Used hand-held scanners and physical logs to accurately track item movements.
- Packed items into appropriate containers for shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
Payroll Manager /Customer Service Representative
Rainbow
05.2006 - 02.2021
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Processed retroactive pay adjustments and other special payments to make up for compensation shortfall in previous pay period.
- Reviewed time records for [Number] employees to verify accuracy of information.
- Processed payroll garnishments such as tax liens and child support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Implemented and developed customer service training processes.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
Assembly Line Production Worker
Wix Filters
09.1988 - 05.2006
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Assisted with training new employees, sharing expertise and best practices for assembly line work.
- Boxed, labeled, and transported items to support assembly operations.
- Generated and maintained accurate production records.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Education
GED -
Gaston College
Dallas, NC10.2017
Skills
- Customer service support
- Collections duties
- Billing and Invoicing
- Payment Transactions
- Customer Engagement
- Payment Processing
- Hand-Eye Coordination
- Shipment Preparation
- Repetitive Work
- Packing and shipping proficiency
- Production background
- Product Assembly
- Product Inspection
- Inbound Call Management
- Following scripts
- Customer Relations
- Call Management
- Customer satisfaction measurement
- Calm Under Pressure
- Data Entry
- Billing Adjustments and Refunds
- Customer Service
Timeline
Billing Specialist
Spectrum
10.2023 - Current
Production Material Handler/Inspector
Baxter Healthcare
02.2021 - 08.2023
Payroll Manager /Customer Service Representative
Rainbow
05.2006 - 02.2021
Assembly Line Production Worker
Wix Filters
09.1988 - 05.2006
GED -
Gaston College