Hi, I’m
Amber Bartow
North Fond Du Lac,WI
Summary
Proven Billing Specialist and Customer Service Representative with a track record of enhancing financial accuracy and customer loyalty for companies like Spectrum. Expert in billing systems and adept at managing high-stress situations, I have significantly improved payment collection times and resolved complex billing disputes, demonstrating exceptional research diligence and empathy in customer interactions.
Overview
13
years of professional experience
Work History
Spectrum
Billing Specialist
03.2013 - Current
Job overview
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Optimized payment collection times by implementing effective follow-up strategies with clients.
- Contributed to positive work environment by offering support and guidance to junior billing staff.
Alta Resources
Customer Service Representative
11.2011 - 03.2013
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Fond Du Lac High SchoolFond Du Lac, WI
Diploma from General Studies
06.2006
Skills
- Billing systems and software
- Data entry proficiency
- Payment posting
- Customer Engagement
- Research and due diligence
- Collections
- Billing dispute resolution
- Billing best practices
- Microsoft Office
- Customer Service
- Payment Collection
- Account updating
- Customer service support
- Payment Processing
- Decision-Making
- Customer Account Management
- Administrative Support
- Payment Transactions
- Billing Data Verification
- Customer Contact
- 10-Key Data Entry
- Customer Relations
Timeline
Billing Specialist
Spectrum
03.2013 - Current
Customer Service Representative
Alta Resources
11.2011 - 03.2013
Fond Du Lac High School
Diploma from General Studies