Berlyn Chinchilla
Conroe,TX
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking.
Team-oriented, dependable and performance-driven. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.
Detail-oriented and methodical Collection Specialist offering 10 years or more of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
Detail-oriented Property Manager/Bookeeping with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Billing Specialist
Mr. Chill Heating & Air, Inc.
04.2024 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Work on collections to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Optimized payment collection times by implementing effective follow-up strategies with clients.
- Proactively addressed potential billing discrepancies by conducting pre-billing audits.
- Contributed to positive work environment by offering support and guidance to junior billing staff.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Maintained accurate records of customer payments.
- Monitored outstanding invoices and performed collections duties.
- Utilized various software programs to process customer payments.
- Generated monthly billing and posting reports for management review.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Customer Service and Freight Team Associate
The Home Depot
06.2022 - 04.2024
- Assisting with the unloading merchandise from the truck/unload line
- Lifted and moved items weighing 50 pounds or more multiple times per shift.
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Loaded and unloaded trucks.
- Scanned items on arrival and departure to create accurate tracking records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Clerical Assistant
Load Runner Trailers
05.2023 - 12.2023
- Inspect and input new, used and transfer inventory
- Processed sale paperwork
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Composed sensitive, confidential reports and documentation.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Contributed to a positive work environment by promoting effective communication among team members.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents
- Assist with sales when after regular operating hours.
Office Manager
Massey Services
07.2022 - 05.2023
- Office Manager
- Processed employee timesheets and commission sheet to prepare payroll to be sent to corporate for processing.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Realtor
Century 21
02.2022 - 06.2022
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
- Wrote contracts to outline sales and purchases of properties.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Advised and informed prospective clients on current market activities and conditions.
- Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
- Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Presented purchase offers to sellers for consideration.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
Property Manager
Ballater, LtD
08.2018 - 11.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with legal counsel to resolve tenant disputes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Developed and implemented comprehensive property maintenance plan, leading to increase in property values.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
Collection Specialist
RFFC Financial
11.2016 - 08.2020
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Developed strong relationships with external agencies to facilitate efficient coordination during escalated collection efforts or legal proceedings involving delinquent accounts.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
- Used skip tracing and other techniques to locate debtors.
- Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
- Leveraged advanced collection software to optimize workflow, enabling faster and more accurate tracking of account statuses.
- Acted as a liaison between clients and internal departments, coordinating efforts to resolve billing discrepancies and expedite payment processing.
- Maintained detailed records of all collection activities, ensuring compliance with company policies and federal regulations.
- Increased successful debt recoveries by conducting thorough research on debtor financial situations and negotiating appropriate repayment terms.
- Improved client relations by effectively managing collection calls and addressing customer concerns.
- Identified and contacted customers with overdue accounts to address payment status.
- Collected on delinquent accounts to reduce overdue balances.
- Documented customer payment interactions and account statuses for future reference.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Entered client details and notes into system for interdepartmental access and review.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Responded to customer inquiries and provided detailed account information.
- Researched billing errors and discrepancies to initiate corrective action.
Realtor
ABBY Realty
10.2017 - 12.2018
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Wrote contracts to outline sales and purchases of properties.
- Advised and informed prospective clients on current market activities and conditions.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
- Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Presented purchase offers to sellers for consideration.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Advised clients on market conditions and property value for informed decision-making.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Reviewed market research data and changed sales plans accordingly.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Prepared and presented contracts and other legal documents to clients.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Coordinated appointments to show tenants and buyers prospective homes.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Reviewed and executed confidential documents, contracts and disclosures.
- Performed home evaluations and developed competitive market analysis for individual homes.
Residential Account Specialist
CORT Furniture
10.2012 - 11.2016
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Ensured compliance with industry regulations by diligently reviewing account documentation and transactions.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Tailored communication strategies to match client preferences, enhancing engagement and information clarity.
- Enhanced client retention by developing and implementing personalized account management strategies.
- Processed payments over the phone for client
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
Education
Vocational School - Real Estate License
Champions School of Real State
Spring, TX10.2017
High School Diploma -
Caney Creek High School
Conroe, TX05.2005
Skills
- Bilingual: English/Spanish
- Excellent Customer Service
- Responsible
- Organized
- Accounts Payable
- Office Management
- Accounts Receivable
- Property Management
- Property Leasing
- Microsoft Outlook
- Accounting
- Microsoft Excel
- Accounting software
- Microsoft Word
- Customer service
- Microsoft Office
- Organizational skills
- QuickBooks
- Microsoft Powerpoint
- Data entry
- Billing systems and software
- Claims Processing
- Data entry proficiency
- Payment posting
- Customer Engagement
- Month-end closing procedures
- Invoicing proficiency
- Research and due diligence
- Collections
- Contract Preparation
- Accounts receivable management
- Records organization and review
- Collection practices
- Billing and Invoicing
- Customer Service
- Payment Collection
- Account updating
- Customer service support
- Payment Processing
- Decision-Making
- Paperwork and documentation
- Customer Account Management
- Administrative Support
- Account Reconciliation
- Deadline Adherence
- Invoice Generation
- Collections processing
- Payment Transactions
- Billing Data Verification
- Statement preparation
- Customer Contact
- Discrepancy Resolution
- Dispute Negotiation
- A/P and A/R expertise
- 10-Key Data Entry
- Data Analysis
- Discrepancy Reconciliation
- Financial Transactions
- Customer Relations
- Inquiry Handling
- Work Planning and Prioritization
- Invoice Documentation Management
- Relationship Building
- Records Research
- Word Processing
- Collections duties
- Team Collaboration
- Accounting Support
- Bill payment
- Bookkeeping
- General accounting
- Correspondence
- General Ledger Entries
- Sheet balancing
- Cost Reporting
- Purchase Orders
- Error Revision
Certification
- Driver's License, Ongoing
- Texas Real Estate License, 10/01/17 to 02/28/26
- Texas Certified Notary Public, 05/01/20 to 05/31/28
- Texas Remote Certified Notary Public, 03/01/24 to 05/31/28
Assessments
- Principles of accounting, Proficient, 04/01/24
- Administrative assistant/receptionist, Proficient, 07/01/24
- Typing, Proficient, 09/01/24
- Basic computer skills, Proficient, 09/01/24
- Management & leadership skills: Planning & execution, Proficient, 07/01/22
- Managing accounts in QuickBooks, Proficient, 01/01/23
- Administrative support professional fit, Proficient, 05/01/22
- Bookkeeping, Proficient, 01/01/23
- Work motivation, Proficient, 05/01/22
- Call center customer service, Proficient, 05/01/22
- Customer focus & orientation, Proficient, 01/01/23
- Spreadsheets with Microsoft Excel, Proficient, 01/01/23
- Office manager, Proficient, 01/01/23
- Attention to detail, Proficient, 07/01/24
Languages
Spanish
Native or Bilingual
Timeline
Billing Specialist
Mr. Chill Heating & Air, Inc.
04.2024 - Current
Clerical Assistant
Load Runner Trailers
05.2023 - 12.2023
Office Manager
Massey Services
07.2022 - 05.2023
Customer Service and Freight Team Associate
The Home Depot
06.2022 - 04.2024
Realtor
Century 21
02.2022 - 06.2022
Property Manager
Ballater, LtD
08.2018 - 11.2021
Realtor
ABBY Realty
10.2017 - 12.2018
Collection Specialist
RFFC Financial
11.2016 - 08.2020
Residential Account Specialist
CORT Furniture
10.2012 - 11.2016
- Driver's License, Ongoing
- Texas Real Estate License, 10/01/17 to 02/28/26
- Texas Certified Notary Public, 05/01/20 to 05/31/28
- Texas Remote Certified Notary Public, 03/01/24 to 05/31/28
Vocational School - Real Estate License
Champions School of Real State
High School Diploma -
Caney Creek High School
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