Kendell Brister
Colleyville,TX
Summary
Well qualified technical product manger and consultant with a meticulous and disciplined approach to gathering and understanding requirements, breaking down specifications and working alongside different departments to develop high-quality products. Tactical planner and complex problem-solver with experience in point of sale products.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Product Owner
Fairway Independent Mortgage Corporation
Colleyville, TX
02.2021 - 08.2023
- Product Owner for a Point of Sale SAAS product, successfully implemented and rolled out within 45 days into pilot to 5,000 user base.
- Managed a full agile team of BA’s, QA testers and worked with the implementation team to ensure a successful pilot rollout working in two week sprints
- Worked with the lines of business, risk and compliance to identify requirements and risks for new features/enhancements
- Managed marketing communications of companywide announcement rollouts to ensure adoption, provided escalation support to the Fairway network and created and lead the marketing swag campaing
- Was an intricate part in rolling out multiple product features which included training, compliance reviews, sales pitches and ongoing maintenance
Principal Product Manager
Mr. Cooper
Colleyville, TX
08.2019 - 02.2021
- Managed agile teams assigned to each module of a new home-grown origination application
- Met with downstream partners to conduct interviews on current pain points on existing systems to assist with identifying requirements
- Lead Steering committee meetings reporting status updates to Executive leadership and downstream partners
- Performed requirement intake, created cost benefit analysis to identify return on investment opportunities
Client Engagement Manager
CoreLogic
Colleyville, TX
07.2015 - 08.2019
- Support existing and new clients on multiple systems around enhancement requests, production issues, and onboarding activities
- Work closely with stakeholders to gather client requirements and liaise with the business unit and technical experts to assist in developing the technical specifications documents for technical enhancement requests from clients
- Lead weekly client status call to review new and existing ticket requests to provide updates and ensure system uptime was at a 99%
- Perform script coding on back-end mapping updates across multiple databases for initial onboarding and ongoing production support
- Perform HTML coding on email blasts for all application users to communicate system maintenance or down time
- Conducted post production validation on all releases
Sr. Consultant
NTT Data
Colleyville, TX
07.2014 - 07.2015
- Managed a Project Teams for Top U.S Banks addressing OCC Regulatory findings for a large population of loans segmented into three different subsets; FC Sale, SIR (Systemic Incident Review) and Paid in Full loans
- Performed analysis to determine re-conciliation, re-classification, write off or refund of recoverable, non-recoverable Mortgage Loan transaction fees and costs
- Created production reporting dashboards as well as process tools adopted internally by the client to automate manual processes to reduce errors and improve ROI
- Facilitated daily touch points with the client and to discuss trends in quality, plans of action, calibration topics and financial forecasting
- Responsible for building monthly decks presented to client executives highlighting monthly deliverable metrics, risks, account analysis, value ads and overall project playbook performance
- Point of contact for all onboarding activities
Sr. Consultant
NTT Data
Colleyville, TX
03.2012 - 07.2014
- Managed a project for a top U..S Bank standing up nationwide user acceptance and quality control in a space where it did not exist
- Ensured LOB Compliance with various regulations Including CFPB, NMS, Fair Lending Practices by examining and analyzing records, reports, operating practices, and documentation; recommended opportunities to strengthen the internal control structure
- Performed technical writing on performing and non- performing applications
- Provided training of new consultants and bank staff, including off-shore virtual training
Sr. Consultant
NTT Data
Colleyville, TX
02.2011 - 04.2012
- Led a project for a top 4 U.S Bank providing support to the Executive Office of the President in providing written and verbal resolution of over 13,000 default servicing complaints related to foreclosure, filed through the Office of the Comptroller of the Currency (OCC) by customers and by regulators and legal representatives on behalf of customers
- Broad knowledge of federal banking regulations
- Trained and provided knowledge and direction for case research, became escalation point of contact, performed inline reviews of work product and ensured accurate documentation in bank’s various systems of record maintaining 100% accuracy exceeding bank standard of 95%
- Coached and mentored team members resulting in a 40% increase in “first-pass” rates
- Was a top producer handling complex cases and maintaining 100% quality and audit pass rates
Education
Bachelor of Computer Science -
Northwood University
Skills
- Stakeholder Relationship Management
- Product Planning
- Risk Management
- Agile Frameworks
- Technical Acumen
- Agile Methodology
- Problem Resolutions
- Product Issue Resolution
- Scrum Expertise
- Key Relationship Development
- Technical Support
- Product Specifications
- Sales and Marketing
- New Features Implementation
- Product Management
- Product Design
Certification
- Professional Scrum Product Owner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Either write something worth reading or do something worth writing.
Benjamin Franklin
Timeline
Technical Product Owner
Fairway Independent Mortgage Corporation
02.2021 - 08.2023
Principal Product Manager
Mr. Cooper
08.2019 - 02.2021
Client Engagement Manager
CoreLogic
07.2015 - 08.2019
Sr. Consultant
NTT Data
07.2014 - 07.2015
Sr. Consultant
NTT Data
03.2012 - 07.2014
Sr. Consultant
NTT Data
02.2011 - 04.2012
Bachelor of Computer Science -
Northwood University
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