Shantan Palvai

Dynamic Technical Product Owner with a proven track record at United Airlines, driving enterprise modernization initiatives and enhancing digital strategies. Expert in agile methodologies and user story development, I successfully reduced development cycle time by 30% while fostering cross-functional collaboration and stakeholder engagement to deliver impactful solutions.

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• United Airlines Limited, As a Product Owner in United Airlines in Enterprise Architecture team, I am responsible for overseeing complex technology products that align with the company's long-term digital strategy. The role requires managing various initiatives from planning to execution, with a focus on messaging migration, Generative AI (GenAI) Initiatives, and the implementation of application reliability tools., Technical Product Owner, 08/24 - Present, Lead high-visibility enterprise modernisation and transformation initiatives, including migration from TIBCO orchestration and messaging services to Solace and development of custom-built digital solutions., Serve as the voice of the user by ensuring product and platform decisions are informed by behavioural data, customer insights, and business KPIs., Define project and product vision, scope, and roadmap, aligning capabilities with enterprise architecture strategy and digital acquisition goals., Partner with UX, engineering, and analytics teams to design and deliver seamless, scalable, and customer-centric solutions that enhance digital conversion and engagement., Participate in agile ceremonies (daily stand-ups, sprint planning, retrospectives) and promote self-organising, high-performing scrum teams., Develop clear and actionable user stories, acceptance criteria, and non-functional requirements to guide development and ensure business value delivery., Manage end-to-end lifecycle from discovery to deployment — covering requirements definition, sprint execution, QA, release management, and post-launch optimization., Leverage data insights and experimentation to measure funnel performance, identify drop-offs, and drive continuous improvement in digital customer journeys., Align cross-functional teams on the 'Why, What, How, and When' of product delivery to ensure clarity, accountability, and customer-focused outcomes., Drive continuous improvement in agile and delivery practices to enhance predictability, efficiency, and cross-team collaboration., Owned end-to-end funding lifecycle from securing approvals and preparing financial justifications to managing budgets, tracking utilisation, and reporting spend efficiency., Identify and mitigate project risks and dependencies, maintaining delivery timelines and ensuring technical quality and scalability of released features., Communicate goals, risks, and progress effectively to senior leadership, stakeholders, and vendor partners, ensuring transparency and alignment on priorities., Azure Devops, Jira, AWS Microservices, TIBCO EMS Messaging, Solace Messaging, Visio, MS Office Tools, Quick Insights, Lucid Spark, GenAI – MCP, LLM, Harness Tools, Clarity Planplus, Figma, NPS/CSAT Tools, Adobe XD
• Huron Consulting Group, The Huron Research Suite (HRS) is a comprehensive suite of software solutions designed to support Life Sciences / Clinical Research administration and compliance in academic and research institutions. It includes various modules and tools to streamline processes related to grants management, regulatory compliance, financial management, reporting, and other aspects of research administration., Technical Product Owner, 04/22 - 08/24, Decomposing of EPICs to Features for the development of new version of Huron research suite software for Animal welfare group modules (IACUC, Safety, AOPs) and Institutional review board (IRB)., Delivered Life Sciences / Clinical Research administration platforms with EHR integrations, protocol management, IRB, and regulatory compliance., Providing the requirements for multiple teams by decomposing features to user stories., Collaborated with UX/UI designers to create user-centric designs and improve user experience., During the tenure as PO, working with three teams likely faces some unique challenges and distributed working time zones., Working with Product advisory committees (Product managers and business SMEs) for designing the product as per compliance and organizing regular cadence for regrouping the PAC (Product advisory committees)., Building product vision and feature development roadmap for AWP (Animal Welfare Product) and IRB modules by coordinating with product advisory committees., Reduced development cycle time by 30% through effective backlog management and process improvements., Protocol Management: Managing protocols, approvals, and compliance documentation for human subjects’ research, animal research, and other research involving regulatory oversight., Generating customized reports, dashboards, and analytics to monitor key performance indicators, track project outcomes, and support decision-making., Integrating with other enterprise systems, such as financial systems, human resources systems, and electronic health records (EHR), to streamline data exchange and ensure data integrity., Azure Devops, SQL, No SQL, Typescript, Microservices (React.js), REST Services, API Management, AWS Lambdas, Visio, MS Office Tools, Quick Insights, Figma
• Lowes Companies Inc., As a part of the digital transformation of Lowes.com e-commerce, I was handling Tax Modernization product, our team is actively working on migration of legacy applications to Rest based microservices and onboard to Cloud Infra Platform and Migrating to new Tax Engine., Technical Product Owner, 01/20 - 04/22, Decomposing of EPICs to Features for the Digitalization of e-commerce domain in Lowes and integration of Financial Services with Rona Canada., Leverage technical knowledge to understand and manage trade-offs, ensuring Product Managers and Business Owners are clear to make informed decisions., Defining the vision for the team’s product., Creating a product road map based on this vision., Prioritizing Features and defining OKRs for PI Planning for Tax Domain with Business, Engineering and Product teams., Managing the product backlog and prioritizing items based on changing requirements., Overseeing all stages of product creation including design and development., Writing User stories/Features with strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences., Monitoring and evaluating product progress at each stage of the process., Liaising with the product team and end-users to deliver updates., Participating in Scrum meetings and product sprints., Managing Project Keys for commercials and Vendor Licenses., Gained knowledge of querying databases through tools DBeaver, Microsoft Studio and MYSQL. Pulls the logs including JavaScript, JSON, XML., Participating in team demo with primary responsibility of reviewing and accepting completed user stories. Acting as a gatekeeper who can accept user stories as done. This includes validation that stories meet the acceptance criteria and team’s Definition of Done (DoD)., Participating in Iteration Retrospective, where teams gather to improve their processes. Also actively supporting the Agile Release Train (ART)., Researched and analyzed reported issues from the business and provided potential solutions. Worked on Launching Tax team from waterfall to Agile methodologies., Working distributed teams located at different time zones and work locations., Hands-on experience on working on project management tools Jira and Confluence., Conducted Brainstorming sessions for refining the requirements in coordination with multiple teams. Analyzed the as-is and to-be state of the project and performed Gap analysis., Performed Interface Analysis to the dependencies among the various distributed teams., Collaborate with Product Management, Architecture and for designing features., Working with cross organizational teams for removing impediments and improving delivery timelines., Assist the development team in RESTful API development according to end-user needs., Ensure that the APIs are integrating well with various e-commerce ecosystems as per contracts., Implemented CI-CD Framework and related tools (GIT, Jenkins, SonarQube) and on boarding our microservices in to cloud platform., Atlasssian Tools (Jira, Confluence), SQL, No SQL, Microservices (Springboot), REST Services, API Management, GCP Infra, Unix, Visio, MS Office Tools, Devops, Mainframes, Power BI, CRM Tools (Microsoft Dynamics, Salesforce)
• Lumeris Healthcare, Product Owner/Business Analyst, 10/12 - 08/19, Performed Document Analysis and conducted Stakeholder Interviews to elicit high level functional requirements., Writing User stories/Features with strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences., Assisted the Project Manager in creating the Work Breakdown Structure (WBS) for the project., Conducted JAD and Brainstorming sessions for refining the requirements in coordination with multiple teams. Analyzed the as-is and to-be state of the project and performed Gap analysis., Performed Interface Analysis to the dependencies among the various distributed teams., Performed Risk Analysis to identify the project critical success factors and prioritize functional requirements., Lead multiple Agile teams on SAFe methodologies with knowledge of embedded SDLC process., Organized and executed Agile team training, SAFe and Agile Sprint Ceremonies., Work with users and developers to develop epics, user stories, requirements, and wireframes for order entry projects., Effectively conducted Change Request Management and assigned priority on each change., Conducted Triage calls, tracked, logged and prioritized the defects based on the severity and criticality., Interacted with Business Analysts, Product Owner, Development team and other stakeholders to define the scope and set the expectations., Facilitated and time-boxed Scrum ceremonies such as Sprint planning, daily scrum, Sprint review, Sprint retrospective and backlog refinement meeting., Educated and reinforced both offshore and onshore teams in Agile and Scrum methodology. Facilitated cross-team coordination and collaboration., Supported provider-facing and compliance-driven applications at Lumeris Healthcare., Collaborated with clinical, operational, and compliance stakeholders to translate healthcare workflows into actionable user stories., Ensured cross-functional coordination between product owners, analysts, developers and QA occurred early and often, and removed barriers and blockers for the team., Improved team velocity by incorporating capacity planning into sprint planning sessions. Estimated the stories using the Planning poker technique., Helped the team understand SMART tasks and helped them in task breakdown for user-stories in sprints., Facilitated and time-boxed the daily stand up meeting with both off-shore and on-shore resources., Conducted Physical and Virtual Retrospective meetings using techniques like silent writing, happiness histogram. every sprint to improve the upcoming sprints and also team's productivity., Monitored the development progress throughout each sprint to ensure project was within scope and budget., Providing all the required support to the team using a servant leadership style whenever possible by example- Escalate and resolve impediments to the team's progress., Led daily scrums and scrum of scrums to communicate current day's goals, previous day's achievements, and any impediments or concerns in an Agile Scrum environment., Report sprints progress, release notes, metrics like Burn down, burn up, and velocity to the upper management and the team and maintain dashboards., Tracked stories using IBM RTC software and maintained the entire project related documents and decisions in RTC., MS Project, MS-Office, Oracle, Java J2EE, HTML, MS SQL, IBM RTC, Agile
• United Health Group, India, Business Analyst, 08/09 - 10/12, Project: Healthcare Analytic Platform. UHG team is responsible for the data migration from legacy systems to Hadoop and Tera Data environments, two scrum teams that are also involved in this data migration and worked on the core tables using Hive HQL commands in Hadoop are used for the data migration., Worked as a Scrum master for two Scrum teams., Worked on breaking the Epics and Features into the User stories and loaded them into sprints in Jira., Worked on the Confluence tool in preparing impediments list and the retrospective items., Worked on the user story acceptance criteria refinement., Worked on the INVEST criteria for the user stories in the backlog and worked on prioritizing them., Responsible to include all the required specifications, links and wire frames in the user stories., Interacted with stake holders/product owners to gather the requirements and to map them with the User stories., Worked on payer analytics platforms and healthcare data migration initiatives at UnitedHealth Group., Responsible for the matrix reports like burn down charts, burn up charts and the velocity graphs., Point of contact for any external dependencies or escalations for both the Scrum teams., Worked with the product owner in creating the Features and User stories., Responsible for conducting the Planning poker sessions to point out the user stories during the planning meetings., Updated the sprint progress to the product owner/stakeholders on regular basis., User Story preparations as per the client expectations and help the scrum team to understand them., Ensured that the user stories in the backlog are prioritized and estimated, which includes scheduling and facilitating the planning poker sessions., Monitored the burn down charts on daily basis and removed the impediments to the team to maintain the pace of the scrum team., Established multiple scrum/agile teams, capable of handling multiple scrum teams - leading and coaching the teams., Facilitating Sprint Planning and Estimations, Product backlog grooming, Retrospective and Sprint Reviews & Demos., Reporting in scrum of scrums and highlight various dependencies, risks and issues; Highlighting the same in status reporting., Removing impediments by finding the right personnel. Facilitating discussion, decision making, and conflict resolution., Gathered all the points shared in the retrospective meetings and prepared the Minutes of Meetings and also the action items., Ensured to address the retrospective action items by the scrum team/respective members before the next sprint planning., Facilitated getting the work done without force, assigning, or dictating the work., Helped the senior scrum master/RTE to facilitate the scrum of scrums and the Program Increment (PI) meetings as per SAFe., Gathered and reported the velocity graphs to the stake holders for both scrum teams before each Program Increment (PI) meeting., Helped the team in understanding the agile concepts and the agile practices to improve the team’s delivery., Reviewed the User Stories with scrum team to identify the gaps in the Acceptance Criteria and update them as required., Participated in the bi-weekly Production checkouts and releases along with the team and helped in UAT testing as required., Suggested few changes in communication process and data exchange between Offshore and Onshore which reduced the dependency or wait time between the teams., Agile, Scrum, Kanban, Mainframes