Kendell Ford
Knoxville
Summary
Motivated Customer/Money Services Representative with strong critical-thinking abilities and a resourceful approach to resolving customer concerns. Friendly, organized, and hardworking team player with extensive experience in daily financial transactions, including deposits, withdrawals, bill payments, money transfers, and balancing tills.
Overview
8
8
years of professional experience
Work History
Customer Service Clerk
Kroger
Knoxville, Tennessee
09.2021 - Current
- Built trusting relationships with customers to understand needs.
- Informed customers of promotions and special offers to increase sales.
- Processed financial transactions including check cashing, deposits, withdrawals, money transfers, and bill payments.
- Identified and reported potential fraudulent activity.
- Handled large volumes of currency and coins securely.
Cashier
Kroger
Knoxville, Tennessee
09.2021 - Current
- Engaged customers in friendly conversation while completing transactions.
- Provided accurate product and service information.
- Recorded daily transactions with a high degree of accuracy.
- Secured and counted cash at start and end of each shift.
- Sorted, totaled, and wrapped currency as required.
Caregiver
Renaissance Terrace Assisted Living
Knoxville, Tennessee
09.2020 - 09.2021
- Delivered compassionate, patient-centered care.
- Communicated care plans clearly with clients and families.
- Documented care using medical software systems.
- Provided emotional support and companionship.
Personal Care Assistant
Northshore Heights Senior Living
Knoxville, Tennessee
07.2019 - 09.2020
- Documented patient care in medical software systems.
- Communicated effectively with residents, families, and healthcare providers.
- Collaborated in developing individualized care plans.
- Provided companionship and emotional support.
Chef
Northshore Heights Senior Living
Knoxville, Tennessee
01.2018 - 07.2019
- Enforced food safety procedures and standards.
- Managed inventory and optimized bulk food orders.
- Handled customer concerns professionally while maintaining service quality.
Education
EKG Technician Certification -
University of Tennessee Career Training
10-2025
High School Diploma - undefined
Hardin Valley Academy
Knoxville, TN05.2017
Skills
- Customer Relationship Management
- Exceptional Customer Service
- Money Transfer Systems
- Problem Resolution
- Daily Transaction Processing
Timeline
Customer Service Clerk
Kroger
09.2021 - Current
Cashier
Kroger
09.2021 - Current
Caregiver
Renaissance Terrace Assisted Living
09.2020 - 09.2021
Personal Care Assistant
Northshore Heights Senior Living
07.2019 - 09.2020
Chef
Northshore Heights Senior Living
01.2018 - 07.2019
High School Diploma - undefined
Hardin Valley Academy
EKG Technician Certification -
University of Tennessee Career Training