Anthony Cenite
Prairie Du Sac,WI
Summary
Dynamic customer service professional with extensive experience at the United States Postal Service, excelling in complaint resolution and staff training. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in point-of-sale systems and inventory management, consistently delivering exceptional service and fostering strong customer relationships. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
26
26
years of professional experience
Work History
Customer Service Clerk
United States Postal Sevice
Prairie du Sac, Wisconsin
09.2022 - Current
- Assisted customers with inquiries and product selections efficiently.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints through active listening and effective communication.
- Maintained organized inventory and restocked shelves as needed.
- Collaborated with team members to ensure smooth daily operations.
- Educated customers about promotions and store policies effectively.
- Handled returns and exchanges while following company procedures.
- Trained new staff on customer service protocols and best practices.
- Maintained front check out area to keep traffic flows running smoothly and efficiently.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Greeted customers and provided assistance with inquiries.
- Performed cashier duties including processing credit card payments and issuing receipts.
- Answered incoming calls from customers regarding product information, order status, returns, and other related inquiries.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Advised customers on optimal selections based on individual requirements and preferences.
- Supported customers by phone regarding store operations, products, promotions and orders.
- Resolved customer complaints in a timely manner.
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
- Monitored inventory levels to ensure availability of merchandise for customers.
- Greeted customers upon entrance and handled cash and credit transactions.
DJ
Self-employeed
Madison, Wisconsin
05.2015 - Current
- Curated music playlists to enhance audience engagement and atmosphere.
- Operated sound equipment and lighting systems for events and performances.
- Collaborated with event organizers to align music themes with event goals.
- Engaged with audience to create an enjoyable and interactive experience.
- Maintained equipment by performing regular inspections and troubleshooting issues.
- Trained junior DJs on equipment operation and performance techniques.
- Organized and prepared equipment for live events in accordance with client requests.
Event Specialist
MidWest Family Broadcasting
Madison, WI
08.2013 - 03.2020
- Coordinated event logistics including venue selection and setup.
- Developed event marketing materials to promote upcoming activities.
- Conducted post-event evaluations to gather attendee feedback.
- Organized schedules and timelines for multiple concurrent events.
- Collaborated with team members to brainstorm innovative event ideas.
- Facilitated communication between clients and internal teams for event planning.
- Enhanced effectiveness of events program through close monitoring of team performance, successes, weaknesses and trends.
- Hosted large groups by engaging with attendees during annual events.
- Provided technical support throughout events by troubleshooting any issues that arose.
- Assessed event success and identified improvement areas through client feedback.
- Organized venues, budgets, guest lists, catering, and event timelines.
- Coordinated vendors, timelines, and budgets for events.
- Assisted with the coordination of event logistics, including venue selection and vendor contracts.
- Developed relationships with suppliers, venues, and other contacts in order to facilitate successful event planning.
- Organized transportation arrangements for attendees when necessary.
Union Carpenter
Union Local 314
Madison, Wisconsin
06.1999 - 01.2018
- Assisted in measuring and cutting materials for various construction projects.
- Learned safe handling and operation of carpentry tools and equipment.
- Collaborated with team members to set up job sites efficiently.
- Supported experienced carpenters in installing structures and fixtures.
- Maintained a clean and organized work area to ensure safety.
- Gained hands-on experience in different carpentry techniques and methods.
- Observed safety protocols while performing tasks on job sites.
- Maintained tools and equipment in a safe and secure manner.
- Installed drywall sheets onto stud walls using screws or nails.
- Applied sealants around windows and doors to prevent water leakage issues.
- Assembled carpentry components such as door frames, wall units, roof trusses, staircases, and window frames.
- Cut lumber pieces to the appropriate size with saws or other cutting tools.
- Ensured compliance with all safety regulations when operating power tools or working at heights.
- Installed and replaced windows, doors, floors, walls, and ceilings according to blueprints and specifications.
- Measured materials accurately for construction projects.
- Set up ladders safely when accessing high places on job sites.
- Installed insulation material into cavities between walls or ceilings.
- Built scaffolding systems for elevated work areas on construction sites.
- Performed maintenance tasks such as sanding down rough edges of wooden objects.
- Inspected completed works to ensure quality standards were met before handing over the project to clients.
- Collaborated closely with colleagues from other trades on multi-trade projects.
- Read technical drawings and blueprints accurately to determine dimensions and layout of installations.
- Inspected completed work for quality assurance purposes.
- Led apprentices and trainees in building construction and renovation.
- Reviewed jobsite needs with foreman and coordinated construction.
Education
GED -
Paxon Senior High School
Jacksonville, FL06-1995
Skills
- Customer service
- Point-of-sale systems
- Inventory management
- Complaint resolution
- Staff training
- Customer relationship management
- Attention to detail
- Active listening
- Effective communication
- Problem solving
- Team collaboration
- Cash handling
- Event coordination
Timeline
Customer Service Clerk
United States Postal Sevice
09.2022 - Current
DJ
Self-employeed
05.2015 - Current
Event Specialist
MidWest Family Broadcasting
08.2013 - 03.2020
Union Carpenter
Union Local 314
06.1999 - 01.2018
GED -
Paxon Senior High School