Kendelyn Johnson
McDonough,GA
Summary
Dedicated and skilled Customer Service Administrator seeking a position that leverages my extensive experience in customer interactions and administrative support. Eager to contribute to a company's success through effective communication, organizational expertise, and a commitment to delivering exceptional customer service.
Overview
8
8
years of professional experience
Work History
Leasing Consultant
Fairburn Gordon apartments
Atlanta, Georgia
05.2023 - 01.2024
- Assisting with the application process, including collecting application fees and necessary documentation.
- Providing information about rental units, including features, amenities, and rental terms.
Lobby Ambassador
Warner Bros
Atlanta, Georgia
10.2022 - 03.2023
- Providing excellent customer service to our clients with 'safety and security procedures'
- Communicated building deficiencies, security concerns or safety issues to supervisor.
- Performed light administrative tasks such as filing paperwork or completing reports.
Collections Representative
Sequim Assets Solution
Atlanta, Ga
09.2019 - 01.2022
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Mathematics skills needed to perform calculations and give estimates
- Collected over 6,000 per day in collections
Customer Service Representative
Sykes Enterprise
Atlanta, Georgia
03.2017 - 01.2019
- Maintain a high volume workload within a face paced environment dealing with inbound and outbound calls
- Perform neat task that helped Assist customers with starting new services, notating issues regarding services and handling payments, meeting the company’s sales quote of each month
Front Desk Receptionist/Medical Admin
Peach tree & Chiropractor Rehab Center
Atlanta, Ga
03.2017 - 01.2018
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Hands-on with patients when needed, consisting of muscle and joint massages.
Front Desk Receptionists
Achieve Home Nursing Service
Douglasville, GA
02.2016 - 03.2017
- A multitude of tasks that include communicating with patients, scheduling appointments.
- Perform a variety of clerical and support tasks for doctors that include insurance verification.
Extern
Mid-Wife Associates Obgyn
East point, GA
11.2015 - 01.2016
- Monitored operations and reviewed records and metrics to understand company performance.
- Greeted office visitors, provided information, and directed to appropriate personnel.
Education
Medical Administrative Assistant -
Everest College
Atlanta, GASkills
- Telephone (multi-line) and reception techniques
- Active listening
- Managing and filing patient records
- Time Management Competency
- Administrative support specialist
- Outstanding phone etiquette
- Reliable, responsible, punctual
- Behavior management
- Team leadership
- Data collection and analysis
- Flexibility and adaptability
- Problem-solving
- Social skill development
- Training and mentoring
- Team collaboration
- Microsoft software proficiency
- Public speaking
- Computer skills
Timeline
Leasing Consultant
Fairburn Gordon apartments
05.2023 - 01.2024
Lobby Ambassador
Warner Bros
10.2022 - 03.2023
Collections Representative
Sequim Assets Solution
09.2019 - 01.2022
Customer Service Representative
Sykes Enterprise
03.2017 - 01.2019
Front Desk Receptionist/Medical Admin
Peach tree & Chiropractor Rehab Center
03.2017 - 01.2018
Front Desk Receptionists
Achieve Home Nursing Service
02.2016 - 03.2017
Extern
Mid-Wife Associates Obgyn
11.2015 - 01.2016
Medical Administrative Assistant -
Everest College
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