Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
GeneralManager

Kendly Smith

McDonough,GA

Summary

Detail-oriented Account Manager with 18 years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.

Overview

18
18
years of professional experience

Work History

Branch Manager

Terminix Pest Control
Conyers, GA
08.2021 - Current
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Managed staff scheduling, hiring and training processes.
  • Conducted regular performance reviews for all employees in the branch.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Resolved escalated customer complaints in a timely manner.
  • Identified opportunities for process improvement initiatives within the branch.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.

Sales Manager

Comcast
Duryea, PA
11.2014 - 04.2021
  • Cultivated and developed customer relationships to enable sustained revenue growth.
  • Created and presented monthly reports to management on sales performance.
  • Managed daily operations of sales department, including supervision of staff members.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.

Sales Manager

Cablevision Corp
Newark, NJ
10.2013 - 10.2014
  • Contributing to our team exceeding sales quotas and ensure amazing customer service.
  • Recognized for high-quality work, organizational strengths and exceptional customer service.
  • Managed daily operations of sales department, including supervision of staff members.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.

Sales Coach

Dish Network
Pine Brook, NJ
11.2010 - 04.2013
  • Retrieving inbound phone calls and converting them into sales and/or upgrades.
  • Results: Demonstrated the ability to learn new organizational processes, workflows, sales policies and procedures with minimal ramp-up time.
  • Quickly became the #1 Sales Representative in Dish Network.
  • Developed into a power team player and leader amongst my peers.
  • Developed and executed strategies to improve sales team performance.
  • Provided guidance and coaching to sales representatives in order to increase their competency and productivity.

Sales Consultant

DCH Paramus Honda
Paramus, NJ
03.2007 - 10.2010
  • Identified areas of improvement within existing processes and procedures.
  • Established long-term relationships with key contacts at client companies.
  • Developed and maintained relationships with clients to increase sales revenue.
  • Analyzed customer needs and preferences to recommend appropriate products.

Education

Bachelor of Science -

Drexel University
Philadelphia, PA
12-2023

Associate of Science - Criminal Justice

Northampton Community College
Bethlehem, PA
12.2021

High School Diploma -

East Orange Campus High
East Orange, NJ
06.2004

Skills

  • Managing client relationships
  • Sales proficiency
  • Account oversight
  • Client Relationship Building
  • Sales expertise
  • Customer rapport
  • Interpersonal Skills

Accomplishments

  • Exceeded sales goals by an average of 125% in 2018
  • Promoted from Account Executive to leading my own team, in less than 12-months
  • Consistently maintained high customer satisfaction ratings.
  • Spearheaded weekly promotion program to grow location customer base.
  • Created strategies to develop and expand existing customer sales, resulting in a 60% increase in annual sales.
  • Won branch manager award for northeast region at Comcast.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Exceeded sales goals by average of 100% in 2019

Timeline

Branch Manager

Terminix Pest Control
08.2021 - Current

Sales Manager

Comcast
11.2014 - 04.2021

Sales Manager

Cablevision Corp
10.2013 - 10.2014

Sales Coach

Dish Network
11.2010 - 04.2013

Sales Consultant

DCH Paramus Honda
03.2007 - 10.2010

Bachelor of Science -

Drexel University

Associate of Science - Criminal Justice

Northampton Community College

High School Diploma -

East Orange Campus High

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Kendly Smith