Kendol Henry
Houston,TX
Summary
Results-driven technician with expertise in hardware repair and field service. Proven ability to troubleshoot mechanical issues swiftly, enhancing customer satisfaction and minimizing downtime.
Overview
14
14
years of professional experience
Work History
Regional Technician
Certarus
01.2025 - Current
- Enhanced customer satisfaction through prompt and effective service delivery.
- Ensured compliance with safety regulations during all maintenance and repair activities.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Responded promptly to emergency calls, providing effective solutions under pressure.
- Minimized downtime for clients by swiftly troubleshooting issues and restoring normal operations as quickly as possible.
Field Lead
Energera
08.2018 - 01.2025
- Streamlined workflow processes through implementation of best practices, reducing downtime and increasing productivity.
- Worked effectively in fast-paced environments.
- Collaborated with cross-functional teams to identify and resolve technical challenges in the field effectively.
- Supervised team of technicians in troubleshooting complex technical issues, enhancing operational efficiency.
- Trained junior technicians, enhancing their skills and knowledge to contribute effectively to the team''s success.
- Developed strong relationships with clients, leading to increased repeat business opportunities and referrals from satisfied customers.
Forklift Operator
Star Pipe Products
03.2012 - 08.2018
- Operated forklifts to transport materials across warehouse zones, ensuring timely delivery to production lines.
- Collaborated with team members to streamline loading and unloading processes, enhancing operational efficiency.
- Trained new operators on safety protocols and equipment operation, fostering a culture of safety awareness.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Education
No Degree - Chemical Engineering
Lamar University
Beaumont, TXNo Degree - Chemical Engineering
Houston Community College
Houston, TXSkills
- Hardware repair
- Deadline management
- Field service
- Remote support
- Problem-solving
- Mechanical tools
- Customer service
Timeline
Regional Technician
Certarus
01.2025 - Current
Field Lead
Energera
08.2018 - 01.2025
Forklift Operator
Star Pipe Products
03.2012 - 08.2018
No Degree - Chemical Engineering
Lamar University
No Degree - Chemical Engineering
Houston Community College