Steve Molyneaux
HARLEYSVILLE,PA
Summary
Adept at enhancing system performance and user satisfaction, Leveraged professional communication and technical support skills at HomeServices of America to elevate team efficiency and resolve complex issues. Specializing in hardware repair and preventive maintenance, Consistently prioritized project management to exceed customer expectations, achieving a notable increase in equipment reliability. Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in computer equipment repair and maintenance.
Overview
15
15
years of professional experience
Work History
Regional Field Technician
HomeServices of America
01.2012 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Provided technical support for 7 offices in my region.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
I.T. Technician
Fastteks
06.2009 - 11.2012
- Maintained office and home PCs, networks and mobile devices.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Delivered end-user training on various IT tools and platforms.
Education
Bachelor of Science - Computer Science
Gwynedd Mercy University
Gwynedd Valley, PA2007
Skills
- Professional Communication
- Equipment Installation
- Technical Support
- Network Connectivity
- Hardware Repair
- Performance Optimization
- System Upgrades
- Project Management
- Hardware and software installation
- Technical Analysis
- Software Support
- Preventive Maintenance
Timeline
Regional Field Technician
HomeServices of America
01.2012 - Current
I.T. Technician
Fastteks
06.2009 - 11.2012
Bachelor of Science - Computer Science
Gwynedd Mercy University
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