Orlando Jarquin
Regional Field Technician
Silver Spring,MD
Summary
Regional field technician with substantial experience and outstanding skills to build customer loyalty and retention. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. Superb analytical and problem-solving skills leveraged to proactively improve customer service processes and garner stellar customer approval scores.
Overview
6
6
year of professional experience
Work History
Regional Field Technician
Pomeroy
Silver Spring, MD
11.2020 - Current
- Inspected equipment to diagnose operational issues.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Configured hardware, devices and software to set up work stations for employees.
- Explained diagnostic findings to customers and outlined repair or service options.
- Identified issues, analyzed information and provided solutions to problems.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
Technical Supervisor
PSAV Presentation Services
Washington, DC
06.2015 - 03.2020
- Executed setup and breakdown of all equipment, including video broadcast equipment, audio systems, cables and computers.
- Collaborated with team members to provide timely resolution of AV issues or obstacles and achieve smooth presentations.
- Captured and distributed video of company events and workshops for publication on company website and social media pages.
- Used Microsoft Office, Zoom, and other software tools to create documents and other communications.
- Managed team of 4 employees, overseeing training, performance, and professional growth of employees.
Timeline
Regional Field Technician
Pomeroy
11.2020 - Current
Technical Supervisor
PSAV Presentation Services
06.2015 - 03.2020
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