Ryan D. Lee
Summary
Location: Independence, Ky
Pro ile
With 10 years of team management experience, I bring a unique blend
of team leadership and technical expertise to my career. My background
as an IT infrastructure technician allows me to understand the
intricacies of project builds from the ground up. This, coupled with my
strong team management skills, makes me a valuable asset in ensuring
projects are delivered effectively while managing expectations with my
team. I offer a comprehensive skillset that bridges the gap between
technical knowledge and effective team management. My expertise
allows me to build, deliver, and succeed in even the most challenging
projects.
Overview
15
15
years of professional experience
Work History
Field Service Technician - Regional Lead Technician
Lowe’s
11.2022 - Current
- Previous position - Field Service Technician, 6 stores -Led and assisted 21 Field Service Technicians with
- Lowe's Region 21, covering 110 stores -Organized team's Monday Motivator call to lead on the direction for the week -Trained and coached new hires on the correct documentation within work orders and incidents -Maintained a 5% or less incident count in my home
- Area, ~20 stores - Installed and upgraded existing infrastructure; Thin Clients, POS terminals, and Switches -Diagnostic hardware issues -Coordinated FST’s in getting their scissor lift certi icate -Assisted FST’s with project completion and accuracy -Completed new Ethernet runs from IDFs to terminals, PoE Cameras, and AP's -Diagnose and repair wi i access points, Indoor and Outdoor
Department Supervisor, Sales Specialist
Lowe’s
01.2016 - 01.2022
- D.S
- Plumbing, Lead Receiver-Backend -Delivery – Verifying orders correctly pulled, Audit driver logs for accuracy, follow up with customer care issues, Maintain vehicle inspections, logs, and repair maintenance -Receiving – Audit bin locations for accuracy, Process live unload audits, Complete week vendor audits of orders, inspect structural racks, Maintain a clean and safe workplace -Supervisor Roll – Audit “Return to Manufacture” work list
- Weekly inspection of Hazmat cage and backup generator, Daily power equipment inspection for proper work conditions, Audit time cards for backend employee
Site Manager
Extra Space
Crescent Springs, Ky
01.2012 - 01.2014
- Managed storage facilit of 534 -Maintained 95% occupancy of site -Lead the area with an average add-on sale of $40 per rental of merchandise -Managed clean, dirty, and damaged unit list -Worked with contractors to rearrange units to expand available rentals -Re-worked camera system to give better FOV of facility -Lead the area sites with lock-cutting process
Assistant Store Manager
Dan’s Discount Jewelry and Pawn
01.2009 - 01.2014
- Managed staff of 15+ employees -Coached 3 assistant managers under myself -Maintained a pawn balance goal $550,000+ -Keep high standards for 4473 forearm logs with daily audits and weekly re-cap of problem areas with irearms supervisor -Audited the store's three off-site power equipment storage, auto storage, and trailer sites
Skills
Managementundefined
Timeline
Field Service Technician - Regional Lead Technician
Lowe’s
11.2022 - Current
Department Supervisor, Sales Specialist
Lowe’s
01.2016 - 01.2022
Site Manager
Extra Space
01.2012 - 01.2014
Assistant Store Manager
Dan’s Discount Jewelry and Pawn
01.2009 - 01.2014
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