Kendra Allen
Levy Restaurants
Marietta,GA
1
Certification
9
years of professional experience
Ambitious IT professional with a great personality and experience in troubleshooting software, customer service support, call center environment, and ticketing systems, handling 20–35 calls per day. Able to overcome challenges that arise by providing creative solutions and ideas. Team player that understands all parts and pieces are important to the overall function, operation and success of organization. Escalates complex cases to Tier II and RISS when needed to keep service moving. Ready to take on opportunities that will allow for courageous growth while also being able to apply transferable skills successfully.
Work History
Baker II
1 Year 4 Months- Mass production in baking and pastry. Specializing in creating pastries, desserts, custom cakes and confections
- Managed inventory and ensured quality control to maintain product standards and minimize waste.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Trained and supervised new employees on bakery operations and procedures.
Tech Support / Customer Service Representative
1 Year 3 Months- Troubleshot software and systems issues, ensuring timely updates to software programs.
- Opened and maintained customer accounts, accurately recording and managing account information.
- Resolved customer work orders related to benefits and account information, enhancing client satisfaction.
- Handled high-volume calls in a remote call-center environment, provided appropriate solutions and alternatives within the time limits; and followed up to ensure resolution; escalated calls to Tier II and RISS when necessary.
Baker - Owner/Operator
8 Years 6 Months- Bake custom cakes for customers for various holidays and events.
- Maintained accurate records of baking operations, processed orders, and handled transactions to ensure profitability.
- Managed supplies and inventory levels to support efficient baking operations.
- Ensure profitability by maintaining an accurate record of baking operations, process orders and handle transactions.
- Researched and developed original recipes to expand product offerings.
Chef
1 Year 7 Months- Oversaw daily kitchen operations, managing staff schedules and inventory efficiently.
- Trained and mentored junior chefs, fostering skills development and teamwork.
- Implemented food safety protocols, maintaining compliance with health regulations and standards.
- Designed and executed catering menus for high-profile events, adapting offerings to meet diverse client needs.
Education
- Information Technology Security Administration Program
Certifications Earned: Currently in Pursuit
Skills
Mass production baking
Recipe development
Menu planning
Decorating techniques
Quality control
Food safety & sanitation
Inventory management
Time management
Equipment operation
Staff training
ServSafe certification
HACCP compliance
Food cost analysis
Recipe costing
Catering logistics
Allergen management
Production scheduling
Commercial baking equipment
Portion control
Purchase order processing
Certification
Certifications Earned: Currently in Pursuit
Timeline
Chef
Levy Restaurants
01.2025 - CurrentRead More
Baker II
Raleigh Convention Center- Sodexo Live.
09.2023 - 01.2025Read More
Tech Support / Customer Service Representative
Ultimate Staffing (Kaiser Permanente)
10.2021 - 01.2023Read More
Baker - Owner/Operator
KK’s Delicate Creations
02.2018 - CurrentRead More
MyComputerCareer
from Information Technology Security Administration Program
Read More