Kendra Barksdale
Durham,North Carolina
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Business Analyst position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Intake Specialist
Blue Cross NC
Durham, NC
12.2016 - Current
- Subject Matter Expert for various systems and applications
- Process a variety of requests, inquiries and transactions via phone, email, fax.
- Assist current Customer Solutions & Performance Analysts, including monitoring call volume.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Streamlined intake systems, resulting in reduced errors and improved speed.
- Knowledge of product lines, call types, and business processes
- Maintained accurate, up-to-date client records for reliable reference and communications.
Data Collection Specialist
RTI
Raleigh, NC
06.2016 - 10.2016
- Updated information in internal planning tools and platforms to log activities.
- Collaborated with team members on data validation, derived key insights, coordinated and prioritized tasks and communicated updates about fixes.
- Reported project status, adhered to key timelines and milestones, identified data gaps and facilitated collaboration between operational and technical teams.
- Checked for accuracy by verifying data and records.
- Corrected data entry errors to prevent duplication or data degradation.
- Created spreadsheets for more efficient recordkeeping.
- Analyzed current data records to provide detailed reports.
- Followed data entry protocols, rules and regulations.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Conducted surveys and documented all responses.
Education
No Degree - Mass Communication
Winston-Salem State University
Winston-salem, NCNanodegree - Business Analytics
Udacity
03.2023
Skills
- Business Performance Analysis
- Data Visualization and Presentations
- Structured Query Language (SQL)
- Statistical Analysis
- Git
- SQL
- Business Tracking
- Data and Analytics
- Query Tools
- Financial Modelling
- Application Processes
- Career Development
Timeline
Intake Specialist
Blue Cross NC
12.2016 - Current
Data Collection Specialist
RTI
06.2016 - 10.2016
No Degree - Mass Communication
Winston-Salem State University
Nanodegree - Business Analytics
Udacity
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