Kendra Brooks
Arlington,VA
Summary
Over 30 years of combined experience in Customer Service, Supervisory, Support, Marketing, and Customer Relations positions in a variety of industries including escrow, property management, and retail settings. Goal driven, adaptive, and multi-task oriented with a desire to utilize strengths demonstrated in previous successes towards a mutually rewarding position.
Overview
23
23
years of professional experience
Work History
Escrow Officer
Ally Escrow Inc.
09.2021 - 06.2025
- Managed escrow transactions ensuring compliance with regulations and client requirements.
- Coordinated communication between buyers, sellers, and lenders to facilitate smooth closings.
- Prepared and reviewed closing documents for accuracy, maintaining high attention to detail.
- Oversaw disbursement of funds, ensuring timely and accurate transactions for all parties involved.
- Developed relationships with real estate agents and clients to enhance customer satisfaction and referrals.
Escrow Officer
Pro Group Escrow
05.2021 - 09.2021
- Opened incoming orders and set up escrow files within 24 hours of receiving purchase agreement.
- Checked signatures and legal descriptions for accuracy and integrity.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
Escrow Assistant
Escrow Network Group
04.2015 - 05.2021
- Studied and clarified buyer, seller and lender instructions to determine escrow requirements.
- Maintained open communication with lenders, brokers and borrowers.
- Prepared estimated closing statements for buyer and seller.
- Obtained documents such as proof of insurance and HOA statements.
Escrow Assistant
Prominent Escrow Services, Inc.
05.2013 - 10.2014
- Escrow Assistant to Branch Manager/Escrow Officer
- Prepared/amended HUDs and all escrow documents relative to state requirements for all parties
- Ordered city/county/locality/HOA demands, file auditing, familiarity with bank requirements
- Satisfied funding conditions, set up recordings, knowledge of numerous escrow process, etc.
Escrow Assistant
Equity Escrow Group, LTD.
07.2004 - 05.2013
- Escrow Assistant to Branch Manager / Escrow Officer
- Managed offsite file storage and office supply ordering
- Handled Trust Accounting, reconciliations, check signing, file/register auditing, approved wires
- Prepared/amended HUDs and all escrow documents relative to state requirements for all parties
Escrow Assistant
Pro Net Financial, Inc.
12.2002 - 06.2004
- Escrow Assistant in a national escrow unit
- Prepared/amended HUDs for Buyers and Sellers, and all escrow items per state requirements
- Ordered city/ county / locality/ HOA demands, file auditing, familiarity with bank requirements
- Satisfied funding conditions, set up recordings, knowledge of escrow process, etc.
Leasing Coordinator
Windrift Apartments
06.2002 - 12.2002
- Coordinated walk-through for perspective residents
- Advised potential residents regarding contractual guidelines
- Prepared and processed rental agreements/renewals
- Enforced complex rental rules and regulations such as noise, parking, and maintenance, etc.
Education
Dental Assistant Certification - Dental Care
Concorde Career College
San Diego, CASkills
- Soft pro, Streamline, RBJ Escrow, RBJ Trust Accounting, and Point
- Web-based and network email, Internet Explorer
- Microsoft Office (Word, Excel, and Outlook)
- Windows XP and Windows
- Exceptional time management, filing and organizational competency
- Professional, dependable, and easily adaptable
- Personal responsibility to preemptive actions
Professional Affiliations
- Escrow Agent's Fidelity Corporation Certification
- Escrow Employment Clearance with Department of Corporations
Timeline
Escrow Officer
Ally Escrow Inc.
09.2021 - 06.2025
Escrow Officer
Pro Group Escrow
05.2021 - 09.2021
Escrow Assistant
Escrow Network Group
04.2015 - 05.2021
Escrow Assistant
Prominent Escrow Services, Inc.
05.2013 - 10.2014
Escrow Assistant
Equity Escrow Group, LTD.
07.2004 - 05.2013
Escrow Assistant
Pro Net Financial, Inc.
12.2002 - 06.2004
Leasing Coordinator
Windrift Apartments
06.2002 - 12.2002
Dental Assistant Certification - Dental Care
Concorde Career College