Summary
Overview
Work History
Education
Skills
Timeline
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Kendra Burkett

Albright,WV

Summary

Ambitious and career-focused job seeker ready to apply education in the workplace with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Sandwich Artist

SUBWAY®Restaurants
Morgantown, WV
06.2023 - Current
  • Greeted customers and provided product knowledge.
  • Operated cash registers to process payments from customers.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Maintained cleanliness of work area throughout shift.
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Organized inventory for efficient restocking of products.

Store Manager

Sally Beauty Holdings Inc.
Atascadero, CA
06.2021 - 01.2023
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.

Service Advisor

Sky River RV
Paso Robles, CA
03.2020 - 06.2021
  • Handled telephone inquiries regarding appointments and work in process.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Used knowledge of services to recommend additional products and offerings to customers.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Utilized in-house systems and software to drive customer interaction and communication through service process.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collected deposits or payments and arranged for billing.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Custodian

Atascadero Unified School District
Atascadero, CA
11.2018 - 03.2020
  • Operated industrial cleaning equipment to quickly complete custodial tasks.
  • Maintained accountability for building keys, master keys and access cards.
  • Moved equipment and furniture to thoroughly clean space.
  • Notified building managers about needed repairs to maintain public safety.
  • Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
  • Stripped, sealed, finished and polished floors to maintain longevity and health.
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Monitored building security and safety by locking doors or avoiding hazards.

Security Officer

Diablo Canyon Power Plant
San Luis Obispo, CA
08.2011 - 11.2018
  • Monitored building access and identified all officials and employees before authorizing entrance.
  • Tracked vehicles on premises, including license plate numbers.
  • Maintained order and safety while providing customer service and information to facility visitors.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Evaluated credentials of personnel and provided temporary badges to visitors.
  • Patrolled large commercial facility on irregular schedule to look for suspicious activities.
  • Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
  • Operated HF/VHF radio, computer and telephone communication equipment and received, copied and delivered air traffic control messages, clearances and advisories.

Human Intelligence Collector

United States Army
Sierra Vista, AZ
07.2007 - 08.2011
  • Identified potential and existing threats and vulnerabilities.
  • Gathered and disseminated raw intelligence for real-time analysis and decision-making.
  • Prepared briefs and intelligence presentations and disseminated to appropriate stakeholders.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
  • Displayed leadership in accomplishing assignments and learning new skills.
  • Developed expertise in small arms use, care and accountability.
  • Provided tactical and technical guidance to facilitate unit duties.
  • Used rifles, machine guns and other weapons to suppress enemy forces during warfare.
  • Operated, monitored and performed limited maintenance on mission-critical systems.
  • Used technical expertise and sound military judgment to learn and perform complex procedures.

Education

Bachelor of Science - Criminal Justice - Criminology

Colorado State University Global
Aurora, CO
06.2023

P.O.S.T. - Criminal Justice

College of Sequoas
Hanford, CA
07.2012

Some College (No Degree) - General Education

Cuesta College
San Luis Obispo, CA

Skills

  • Policies and Procedures
  • Training & Development
  • Good Work Ethic
  • Critical Thinking
  • Problem Resolution
  • Conflict Resolution
  • Supervision & Leadership

Timeline

Sandwich Artist

SUBWAY®Restaurants
06.2023 - Current

Store Manager

Sally Beauty Holdings Inc.
06.2021 - 01.2023

Service Advisor

Sky River RV
03.2020 - 06.2021

Custodian

Atascadero Unified School District
11.2018 - 03.2020

Security Officer

Diablo Canyon Power Plant
08.2011 - 11.2018

Human Intelligence Collector

United States Army
07.2007 - 08.2011

Bachelor of Science - Criminal Justice - Criminology

Colorado State University Global

P.O.S.T. - Criminal Justice

College of Sequoas

Some College (No Degree) - General Education

Cuesta College

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