Kendra Burkhardt
Blythewood,United States
Summary
Skilled team player with strong background in all different kinds of environments. Works well independently to handle assignments and always ready to go beyond basic assignments. Quick learner with good multitasking abilities.
Overview
10
10
years of professional experience
Work History
Dental Assistant / Business Associate
Berger Dental Group, Pa/ Family Dental Health
Columbia, Sc
05.2022 - Current
- Provided chair-side assistance during periodontal, preventive and operative dental procedures, oral surgery, transferred, retracted and prepared instruments for dental procedures
- Recording vitals during sedation
- Welcomed, seated and provided education of procedures to patients including post-op instruction
- Taking PVS impressions as well as temporary fabrication.
- Experience using intraoral scanners to take digital impressions. Such as Dandy
- Cross trained for front desk duties, including patient intake and scheduling
- Regulated dental supplies and equipment usage to authorized personnel, maximizing safety and preventing waste
- Observed health requirements during cleaning and sterilization to prevent germ spread
- Inspected dental components to detect faults and schedule repairs
- Prepared and sterilized dental equipment before procedures
- Protected patients from radiation exposure during scans
- Set up instruments, supplies and equipment as directed by dentist
- Informed patients of basic oral hygiene and plaque control methods, proper flossing and brushing technique
- Kept patient information secure to meet confidentiality rules
- Maintain proper intit on control and patient privacy per HIPA guidelinesTransferred, retracted and prepared instruments for dental procedures and prepared and sterilized dental equipment before procedures.
Usage of CAD/CAM and milling technologies to fabricate same day crowns
Maintain adequate inventory of clinical supplies, including emergency supplies
Working on the schedule through Denticon to check patients in and out as well as schedule patients with appropriate time for procedures
Waitress
Il Giorgione
Columbia, Sc
10.2021 - Current
- Wrote customers food orders on order slips, memorized orders, or entered orders into computers for transmittal to kitchen staff
- Set up tables with glassware, linens and silverware to prepare tables for service
- Explained daily menu offerings, drink specials and seasonal items and recommended options based on customer preferences
- Trained new servers and bussers in company values, culture and policies
- Suggested additional items to customers to increase restaurant sales
- Observed safety and sanitation requirements for food preparation and handling
- Communicated with guests regarding special requests, allergy issues and other dietary restrictions
- Monitored supply usage to reduce waste and company expenses
- Removed dishes and glasses from tables or counters to prepare for cleaning
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Supported hostesses and bussers with seating and table-clearing throughout high-volume shifts
- Delegated responsibilities to servers and collaborated with kitchen staff to deliver courses on time
- Communicated with bar staff to clarify beer and wine offerings, flavor profiles and pairings
- Provided beer, wine and cocktail suggestions to accompany meal choices
- Collected payment from customers
- Greeted all guests with smile and friendly greeting
- Quickly addressed and resolved customer concerns, working with management to fix advanced issues
- Engaged customers in friendly conversation to build connections and increase satisfaction
- Prepared checks that itemize and total meal costs and sales taxes
- Offered guests dietary and allergy information to match special requirements
- Transported food products, cleaned tables and counters and stocked dining room supplies
- Collected payments from customers
- Used slow periods to stay on top of side work such as restocking serving stations and wrapping silverware
- Checked with customers to determine satisfaction and correct issues
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries
Server Manager
The Pizza Joint
Columbia, Sc
09.2020 - 10.2021
- Raised engagement of server group, boosting guest satisfaction and loyalty
- Coached staff on implementation of restaurant policies, procedures and best practices
- Resolved customer complaints promptly to achieve maximum satisfaction
- Reported risk management issues to general management while enforcing standards and regulations
- Increased team productivity [Number]% through training and motivational leadership
- Recruited, interviewed and hired new servers to address restaurant needs
- Served as customer advocate, identifying and recommending service improvements
- Supported management of labor cost, waste and resources allocation to optimize guest experience
- Coordinated work of janitorial staff handling dining and kitchen areas, keeping spaces clean and sanitized according to optimal standards
- Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products and store operations
- Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention
- Liaised with facility administration and customers to address requests and resolve problems
- Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control and assess final presentation
- Labeled products correctly with prices and use or sell-by dates
- Inspected received food items to verify quality, quantity and freshness of goods received
- Coordinated the staff and supplies necessary to serve over [Number] customers per week
- Kept the building clean, neat and free of pests by monitoring team duties and engaging maintenance specialists
Bar Manager
The Pizza Joint
Columbia, Sc
09.2020 - 10.2021
- Met with beverage sales personnel to identify new and popular product offerings
- Engaged with dissatisfied customers, sought resolutions and addressed issues with staff
- Enforced policies regarding buybacks and drinking with patrons
- Implemented improved inventory management system to enhance accuracy of tracking stock on hand
- Enforced quality, safety and sanitation standards to keep the foodservice operation compliant
- Kept the building clean, neat and free of pests by monitoring team duties and engaging maintenance specialists
- Supervised food service workers to keep kitchen moving and provide every customer with hot, fresh meal
- Scheduled department staff strategically to maintain proper coverage based on business volume
- Inspected received food items to verify quality, quantity and freshness of goods received
- Diversified food offerings by location and season to continuously attract new customers
- Maintained the appropriate coverage levels for expected customer loads by continuously forecasting needs and adjusting schedules
- Coordinated work of janitorial staff handling dining and kitchen areas, keeping spaces clean and sanitized according to optimal standards
- Assisted in developing menus based on expressed preferences of client and contract requirements
- Frequently inspected and tested food to verify conformance to taste standards
- Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention
- Labeled products correctly with prices and use or sell-by dates
- Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products and store operations.
Server
The Hook Seafood and Oyster House
Anderson, Sc
01.2017 - 08.2020
- Upheld high sanitation and safety standards while delivering and serving food
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors
- Transported food products, cleaned tables and counters and stocked dining room supplies
- Assisted bartender with managing deliveries to customers in different sections
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant
- Answered phones and took phone orders for customer pick up or delivery
- Greeted all guests with smile and friendly greeting
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service
- Picked up trash and removed spills promptly to keep dining area fresh and inviting
- Kept hostess team informed of table progression and availability
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets
- Balanced trays with care to successfully deliver large volumes of food quickly
- Trained new servers in restaurant procedures and customer service standards
- Restocked stations regularly to promote team productivity and meet customer needs
- Cleaned and reset tables quickly between each customer group
- Handled multiple tables at once with high service quality
- Fostered fun atmosphere and family-style work environment
Hostess
The Hook Seafood And Oyster House
Anderson, Sc
01.2017 - 08.2020
- Managed reservations received through telephone or online interfaces and coordinated seating for appropriate dates, times and party counts
- Escorted guests to tables, provided menus and discussed daily specials
- Reviewed and periodically updated seating chart to reflect open and occupied seating
- Answered phone to take delivery or pickup orders from callers
- Addressed and resolved guest complaints, escalating to management when necessary
- Informed guests about daily specials, new dishes and changes in menu
- Cleaned and sanitized tables, menus and dining areas in accordance with company and industry standards
- Observed dining room to monitor guest satisfaction and provided assistance when needed
- Set up and cleared tables at peak times to seat patrons more quickly
- Maintained even and orderly flow of guests from reception area into dining room or lounge and informed customers of estimated wait times
- Maintained organized hostess station and restocked supplies
- Mitigated risks by confirming sanitary environment and monitoring alcohol
- Maintained neat and well-groomed appearance and observed uniform requirements
Bartender
The Hook Seafood and Oyster House
Anderson, Sc
01.2017 - 08.2020
- Greeted patrons seated at bar, provided menus and memorized or recorded drink and food orders
- Verified legal drinking age of patrons through stringent ID checks
- Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes
- Used POS system to process cash and credit card transactions
- Trained new bartenders in customer service, bar equipment safety, drink preparation and upselling techniques
- Crafted beverages from well, top-shelf and specialty spirits according to menu recipes or patron requests
- Adhered to all ABC and company-defined regulations
- Recommended beverage pairings with food orders, increasing average revenue of food orders by more than [Number]%
- Conversed with customers and recommended specials to build rapport and cultivate customer loyalty
- Monitored open bar tabs, closed out bills for departing patrons and processed cash and credit transactions
- Replenished garnish trays and empty liquor selections, working with barbacks to maintain consistent supply of ice and glassware
- Promoted featured drinks and food specials through social media platforms to encourage sales
- Reported or resolved safety hazards such as spills or broken glassware
- Increased sales by introducing new and promotional cocktail recipes
- Measured and mixed ingredients such as liquor, soda and garnishes to prepare cocktails in accordance with established recipes
Bartender
Study Hall
Clemson, Sc
07.2015 - 10.2016
- Verified legal drinking age of patrons through stringent ID checks
- Greeted patrons seated at bar, provided menus and memorized or recorded drink and food orders
- Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes
- Trained new bartenders in customer service, bar equipment safety, drink preparation and upselling techniques
- Recommended house specials to new patrons to boost revenue
- Reported or resolved safety hazards such as spills or broken glassware
- Used POS system to process cash and credit card transactions
- Increased sales by introducing new and promotional cocktail recipes.
Cashier
Five Below
Columbia, Sc
12.2014 - 01.2015
- Seasonal Job for college
- Processed cash register transactions, inputted product costs and gave back change
- Operated POS cash registers and counted monies received
- Answered questions regarding special and seasonal products
- Printed receipts and issued credits for returned merchandise
- Greeted customers and provided prompt and friendly service
- Ordered, stocked and rotated aisles and departments
- Recognized for providing strong customer service with high degree of accuracy
- Increased customer satisfaction ratings by providing prompt and accurate service
- Obtained thorough knowledge of products sold to assist customers with locating and items
- Helped trainees process cash and card payments for customer purchases
- Provided feedback to store management on products, shortages and damages
- Returned non-purchased products to shelves and performed general merchandising functions
- Assisted customers with locating items, answered questions and provided directions
- Verified prices and calculated totals using scanners and point of sale (POS) systems.
Hostess
Le Peep
Columbia, Sc
04.2014 - 08.2014
- Reviewed and periodically updated seating chart to reflect open and occupied seating
- Maintained even and orderly flow of guests from reception area into dining room or lounge and informed customers of estimated wait times
- Supported servers by greeting tables after escorting to seats, providing water or taking beverage orders and running food
- Answered incoming calls and provided information regarding hours of operation, location and menu
Education
High School Diploma -
Blythewood High School
Blythewood, SCSome College - Business Management
Tri-County Technical College
Pendleton, SCSome College - Business Management
Clemson
Clemson, SCSkills
- Guest engagement
- Multitasking
- Customer service
- Reservation management
- Cleaning and sanitation
- Regulatory compliance
- Sanitation protocols
- Patient services
- Procedure support
- Manage schedules
- Problem-solving
- Motivation
- Prioritization
- Analytical thinking
- CPR certified
- x-ray certified
- Mother to my son
Timeline
Dental Assistant / Business Associate
Berger Dental Group, Pa/ Family Dental Health
05.2022 - Current
Waitress
Il Giorgione
10.2021 - Current
Server Manager
The Pizza Joint
09.2020 - 10.2021
Bar Manager
The Pizza Joint
09.2020 - 10.2021
Server
The Hook Seafood and Oyster House
01.2017 - 08.2020
Hostess
The Hook Seafood And Oyster House
01.2017 - 08.2020
Bartender
The Hook Seafood and Oyster House
01.2017 - 08.2020
Bartender
Study Hall
07.2015 - 10.2016
Cashier
Five Below
12.2014 - 01.2015
Hostess
Le Peep
04.2014 - 08.2014
High School Diploma -
Blythewood High School
Some College - Business Management
Tri-County Technical College
Some College - Business Management
Clemson