KENDRA CHAPMAN
Wilkes-Barre,PA
Summary
- Account Management
- Customer Service
- Logistics & Transportation Support
- Inventory Management
- Data Analysis
- Process Improvement
- Scheduling & Dispatch Coordination
- Cross-functional Collaboration
- Client Relationship Management
Overview
3
3
years of professional experience
Work History
Transportation Support Specialist
Shipmonk
Pittston, PA
10.2025 - Current
- Analyze carrier performance data and ensure data quality
- Identify process improvement opportunities to optimize logistics operations
- Writing and consistently improving proprietary training materials
- Support transportation workflows and operational efficiency
- Collaborate cross-functionally to improve service performance and delivery outcomes
- Preparing quarterly transportation business reviews
- Working with clients to understand concerns and submitting collaborative projects for improvement
Senior Account Manager
ShipMonk
Pittston, PA
10.2023 - 10.2025
- Managed day-to-day relationships with ecommerce and enterprise clients
- Served as primary point of contact for client needs and issue resolution
- Coordinated with internal teams to ensure service delivery and client satisfaction
- Maintained account performance and operational standards
Service Dispatcher
Concrete Pump Partners
Mableton, GA
05.2023 - 10.2023
- Demonstrate exceptional multitasking abilities by successfully managing multiple tasks concurrently, resulting in an improvement in task completion efficiency
- Facilitate efficient communication between drivers, customers, and internal teams, resulting in decrease in communication-related errors and improved operational efficiency
- Proficiently utilize dispatch software and GPS tracking systems to prioritize assignments, resulting in an increase in on-time deliveries and overall operational efficiency
Customer Data Specialist
NWP Enterprises
Mableton, GA
09.2022 - 05.2023
- Precisely input and maintained customer data within the database system, ensuring data accuracy and integrity
- Effectively liaised with contractors, warehouses, builders, and superintendents, overseeing all phases of projects for seven accounts spanning Georgia, Tennessee, Florida, and the Carolinas, resulting in seamless project execution and client satisfaction
- Contributed to the analysis of house plans and blueprints to determine the complete inventory of parts required for installation, ensuring comprehensive project preparation.
Education
High School Diploma -
Douglas County High School
Douglasville, GA2012
Skills
- Staff Development and Training
- Microsoft/Google Office
- Administration and Operations
- Inventory Management
- Customer Account Management
- POS Systems and Ordering Platforms
- Reporting Tools
- Data Quality Assurance Processes
- Problem Solving
Timeline
Transportation Support Specialist
Shipmonk
10.2025 - Current
Senior Account Manager
ShipMonk
10.2023 - 10.2025
Service Dispatcher
Concrete Pump Partners
05.2023 - 10.2023
Customer Data Specialist
NWP Enterprises
09.2022 - 05.2023
High School Diploma -
Douglas County High School