Kendra Chamberlain
Woonsocket
Summary
Dynamic Site Coordinator at Highbar Physical Therapy with a proven track record in workflow optimization and resource allocation. Skilled in training and mentoring staff, I enhance operational efficiency while ensuring compliance and effective communication. My leadership fosters collaboration, driving successful outcomes in patient scheduling and inventory management.
Overview
10
10
years of professional experience
Work History
Site Coordinator
Highbar Physical Therapy
09.2025 - Current
- Coordinated therapy schedules for patients and staff to optimize clinic operations.
- Maintained accurate patient records in compliance with healthcare regulations.
- Organized training sessions for new staff on clinic procedures and policies.
- Oversaw inventory management of medical supplies and equipment for the facility.
- Implemented operational improvements to enhance efficiency in daily workflows.
- Collaborated with internal departments to coordinate resources for events.
- Addressed and resolved site issues and conflicts, ensuring minimal impact on project timelines.
- Money management and bank deposits.
Certified Nursing Assistant
Sturdy Memorial Hospital
Attleboro
09.2017 - Current
- Assisted patients with daily living activities and personal care tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for patients and staff.
- Documented patient information accurately in electronic health records.
- Supported mobility by assisting patients with transfers and walking.
- Communicated effectively with patients to provide emotional support and comfort.
- Collaborated with healthcare teams to ensure quality patient care delivery.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed and reported unusual symptoms and changes to charge nurse.
Certified Nursing Assistant
The Fogarty Center
Cumberland
08.2015 - Current
- Provided personal care and assistance with daily living activities.
- Maintained a safe and clean environment for clients.
- Communicated regularly with family members about client status.
- Assisted clients with mobility and physical exercises.
- Private in home care
- Helped clients with personal needs from exercise to bathing and personal grooming.
Administrative Team Lead
Provana DBA Account Matters
01.2023 - 07.2025
- Oversaw daily administrative operations to ensure smooth workflow across departments.
- Coordinated team schedules and managed resource allocation for optimal efficiency.
- Developed training materials and conducted onboarding sessions for new staff members.
- Implemented process improvements to streamline administrative procedures and enhance productivity.
- Ensured compliance with company policies and maintained accurate records of operations.
- Organized team meetings, prepared agendas, and documented meeting notes for reference.
- Managed client onboarding processes to ensure seamless integration and satisfaction.
- Developed strong relationships with clients to understand their needs and expectations.
- Coordinated training sessions for clients on product features and best practices.
- Implemented strategies to enhance client engagement and loyalty initiatives.
Administrative Assistant
Sturdy Memorial Hospital
09.2017 - 05.2025
- Managed scheduling for medical staff and patient appointments.
- Organized patient records and maintained confidentiality standards.
- Scheduled appointments and coordinated patient follow-ups effectively.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered office suppplies
Education
GED -
Augusta Adult Education
Augusta, ME01-2013
Certified Nursing Assistant -
Community College of Rhode Island
Lincoln, RI01-2010
Associate of Science - Business
Community College of Rhode Island
Warwick, RISkills
- System Operations
- Client onboarding
- Resource allocation
- Workflow optimization
- Team collaboration
- Problem solving
- Effective communication
- Attention to detail
- Conflict resolution
- Time management
- Site operations planning
- Training and mentoring
- Patient scheduling
- Medical record management
- Compliance adherence
- Inventory oversight
- Training coordination
- Successful Business Owner
- Leadership
Timeline
Site Coordinator
Highbar Physical Therapy
09.2025 - Current
Administrative Team Lead
Provana DBA Account Matters
01.2023 - 07.2025
Certified Nursing Assistant
Sturdy Memorial Hospital
09.2017 - Current
Administrative Assistant
Sturdy Memorial Hospital
09.2017 - 05.2025
Certified Nursing Assistant
The Fogarty Center
08.2015 - Current
GED -
Augusta Adult Education
Certified Nursing Assistant -
Community College of Rhode Island
Associate of Science - Business
Community College of Rhode Island