Kendra Cooley
Chicago,IL
Summary
Dynamic sales professional with extensive experience at American Girl Place, excelling in client relations and product expertise. Proven track record of enhancing customer satisfaction through personalized shopping experiences and strategic upselling. Adept at team collaboration and time management, consistently achieving sales goals while fostering strong relationships with loyal customers.
Professional with extensive experience in retail industry, specializing in personalized shopping services. Excel at identifying client needs, building strong relationships, and delivering customized solutions. Proven track record of collaborating effectively within teams and adapting to dynamic environments. Skilled in client communication, product knowledge, and inventory management, consistently achieving high customer satisfaction and sales targets.
Overview
16
16
years of professional experience
Work History
Personal Shopper
American Girl Place
Chicago, IL
12.2023 - 08.2025
- Researched new products and brands to offer customers the most up-to-date selection.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Followed proper procedures when accepting returns or exchanging items for customers.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Maintained accurate records of all purchases made by customers.
- Processed payments for purchased items using cash registers or other payment systems.
- Assisted customers in selecting items that met their individual needs and preferences.
- Responded promptly to customer inquiries via phone calls or emails.
- Secured and stored items until customer pickup.
- Satisfied customers with quick, accurate service under tight deadlines.
- Listened to customer needs to identify and recommend best products and services.
- Offered virtual shopping consultations for clients unable to meet in person.
- Cultivated strong relationships with clients, enhancing loyalty and repeat business.
- Delivered personalized shopping experiences tailored to individual customer preferences and needs.
Senior Sales Associate
American Girl Place
Chicago, IL
08.2018 - 2023
- Collaborated with other departments to ensure smooth functioning of business operations.
- Developed relationships with key decision makers at target accounts.
- Provided training and mentoring to junior sales associates.
- Developed and implemented strategies to increase sales volume.
- Attended industry seminars and workshops to stay up-to-date with changes in the marketplace.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
- Mentored new sales team members on company standards, customer service techniques and effective sales strategies.
- Met or exceeded all goals and key performance indicators (KPIs).
- Demonstrated new products to customers by allowing customers to visually see how products work and by sampling.
- Operated point of sale equipment and returned cash, coin, payment cards and receipts to clients.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Trained and mentored new sales associates on product knowledge and customer engagement techniques.
- Developed and implemented strategic promotional campaigns to enhance product visibility and drive sales.
RPT (Regular Part Time) Sales Associate
American Girl Place
Chicago, IL
10.2014 - 2018
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed credit card transactions quickly and securely.
- Handled customer complaints in a professional manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Delivered exceptional customer service, enhancing guest experiences and fostering brand loyalty.
Home Health Aide
Helping Hands Nursing Solutions
Chicago, IL
02.2012 - 10.2014
- Provided personalized care and assistance to clients in daily living activities.
- Monitored patient health, reporting changes and ensuring timely response to needs.
- Assisted with medication management, reinforcing adherence to prescribed regimens.
- Developed and maintained trusting relationships with clients and families for emotional support.
- Implemented safety protocols to ensure a secure environment for clients during care activities.
- Collaborated with healthcare professionals to create individualized care plans for clients.
- Evaluated client progress, adjusting care strategies based on feedback and changing conditions.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Sales Associate
Ritz Camera
Chicago, IL
04.2009 - 2012
- Delivered exceptional customer service to enhance shopping experiences and foster customer loyalty.
- Collaborated with team members to achieve sales targets and optimize inventory management.
- Trained new associates on product knowledge and effective sales techniques to improve team performance.
- Analyzed sales trends to develop strategies for maximizing revenue and improving product placement.
- Resolved customer inquiries and complaints promptly, ensuring high levels of satisfaction and retention.
- Monitored stock levels and conducted regular inventory audits for operational efficiency and accuracy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed efficient cash register operations.
- Developed film and transfer to disk.
- Maintained chemical products and levels to insure quality photos.
Education
High School Diploma -
Tilden
Chicago, ILSkills
- Client relationship management
- In-depth product knowledge
- Strengthening interpersonal relationships
- Strong attention to detail
- Effective time management
- Cross-functional collaboration
- Informed purchasing guidance
- Service excellence
- Effective organization
- Informed decision-making
Timeline
Personal Shopper
American Girl Place
12.2023 - 08.2025
Senior Sales Associate
American Girl Place
08.2018 - 2023
RPT (Regular Part Time) Sales Associate
American Girl Place
10.2014 - 2018
Home Health Aide
Helping Hands Nursing Solutions
02.2012 - 10.2014
Sales Associate
Ritz Camera
04.2009 - 2012
High School Diploma -
Tilden