Cyerra Johnson-Williams
Elizabeth City,United States
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Waitress
Sunset Grille
03.2019 - Current
- Managed cash register operations, processing payments accurately and efficiently.
- Enhanced guest experience by proactively addressing concerns and providing tailored recommendations.
- Collaborated with kitchen staff to streamline order preparation and delivery processes.
- Implemented feedback mechanisms to improve service quality and customer satisfaction.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Proved successful working within tight deadlines and a fast-paced environment.
Medical Receptionist
Eastern Carolina Cardiovascular
02.2023 - 09.2023
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Processed incoming calls efficiently, triaging requests and directing patients to appropriate resources.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Medical Receptionist
Nowcare Urgent Care
01.2021 - 06.2021
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated insurance verifications and patient billing inquiries to ensure seamless processing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
Front Desk Manager
Barrier Island Station Resort
10.2019 - 06.2020
- Oversaw daily front desk operations and ensured exceptional guest service quality.
- Managed staff scheduling and training to optimize team performance and guest satisfaction.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
Warranty Administrator
R.D. Sawyer Ford
02.2017 - 08.2018
- Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
- Processed warranty claims efficiently, ensuring compliance with company standards and manufacturer guidelines.
- Managed customer inquiries regarding warranty coverage, providing accurate information and resolving issues promptly.
- Identified areas of improvement within the warranty administration process, implementing changes that led to increased efficiency and cost savings for the company.
- Developed strong relationships with manufacturer representatives, facilitating company.
Fixed Operations Auditor
Nissan
10.2016 - 10.2017
- Assisted in planning and executing company events
- Increased customer retention by enhancing customer experience and improving service advisor effectiveness
- Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Delivered products, supplies, and equipment to designated area, and determined sequence and release of back ordered according to stock availability.
- Identified areas for process improvement, leading to enhanced operational efficiency and reduced discrepancies.
Education
Associate in In Applied Science -
College Of The Albemarle
Elizabeth City, NC05-2017
Bachelor in Science - Healthcare Administration
ECPI University- College of Health Sciences
Virginia Beach, VA06-2020
Skills
- Human Resource Management
- Administrative support
- Financial Management
- Medical Scheduling
- ICD-9 and ICD-10
- EMR Systems
- CPT and Medical Coding
- Typing of speed of 70 WPM
- Knowledge in Intuit Quickbooks, Word, Windows, and Excel
- Interpersonal Skills
- Attention to Detail
- Data entry
- Inventory management
- Strong multitasking
- Complex Problem-solving
Certification
- First Aid & CPR
- AED Certification
- BLS Certification
Timeline
Medical Receptionist
Eastern Carolina Cardiovascular
02.2023 - 09.2023
Medical Receptionist
Nowcare Urgent Care
01.2021 - 06.2021
Front Desk Manager
Barrier Island Station Resort
10.2019 - 06.2020
Waitress
Sunset Grille
03.2019 - Current
Warranty Administrator
R.D. Sawyer Ford
02.2017 - 08.2018
Fixed Operations Auditor
Nissan
10.2016 - 10.2017
Bachelor in Science - Healthcare Administration
ECPI University- College of Health Sciences
Associate in In Applied Science -
College Of The Albemarle