Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maiya Schroeder

Cincinnati

Summary

Experienced with developing and managing training programs that align with organizational goals. Utilizes innovative training methods to enhance learning experiences and employee development. Track record of creating engaging content and fostering inclusive learning culture.

Overview

8
8
years of professional experience

Work History

Waitress

Pour House
12.2025 - 01.2026
  • Delivered exceptional customer service in high-volume environment.
  • Managed multiple tables efficiently, ensuring timely order processing.
  • Trained and mentored new waitstaff on service standards and procedures.


Training Coordinator

Northwestern Mutual
03.2021 - 10.2025
  • Developed and implemented comprehensive training programs for diverse teams.
  • Evaluated training effectiveness through participant feedback and performance assessments.
  • Coordinated logistics for training sessions, ensuring timely delivery of materials and resources.
  • Provided ongoing coaching and mentoring support for employees seeking professional growth and development.

Waitress

Pour House
05.2019 - 03.2021
  • Trained new team members on restaurant procedures and best practices for guest interactions.
  • Implemented feedback systems to improve service quality and enhance customer experience.
  • Developed strong relationships with regular customers, fostering a welcoming atmosphere at establishment.

Customer Service Representatives

Planet Fitness
05.2018 - 06.2019
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Managed member accounts using gym management software, ensuring accurate billing and membership records.

Education

High School -

Great Valley High School
Malvern, PA
05.2016

Associates - Communications

Delaware County Community College
Downingtown, PA
05-2026

Skills

  • Human Resource Policies
  • Schedule management
  • Schedule coordination
  • People Services
  • Performance Management
  • Customer Support
  • Customer Experience
  • Organization Development
  • Coaching and mentoring

Timeline

Waitress

Pour House
12.2025 - 01.2026

Training Coordinator

Northwestern Mutual
03.2021 - 10.2025

Waitress

Pour House
05.2019 - 03.2021

Customer Service Representatives

Planet Fitness
05.2018 - 06.2019

High School -

Great Valley High School

Associates - Communications

Delaware County Community College