Kendra Dailey
Katy,TX
Summary
Accomplished healthcare professional with experience in patient care and team leadership. Demonstrate excellence in regulatory compliance and emergency operations, enhancing patient satisfaction and care standards. Skilled in interpersonal communication and collaboration, with a proven track record of mentoring staff and improving operational efficiency.
Overview
22
22
years of professional experience
Work History
Regional After Hours Administrator
AccentCare Hospice & Palliative Care
02.2023 - Current
- Regional leader providing direction and supervision for various interdisciplinary team members after hours, on weekends and on holidays
- Support various disciplines of direct patient care and their families/caregivers
- Such as, nurses, social workers, nurse aids, inpatient care units, chaplains and music therapist
- Primary contact for incoming calls of team members
- Calls regarding patient or their families complaints or concerns, hospice inquiries, staff scheduling assistance or issues, medication or equipment authorizations and staff call ins
- Understanding and implementing emergency operations if needed
- Ensure federal, state and local regulatory compliance meets Medicare and company standards
- Maintain clinical notes and documentation for services and assistance provided according to agency policy and procedure
- Ensure that supported staff is as well
- Obtained and maintain multiple required state licensures.
RN Case Manager
AccentCare Hospice and Palliative Care.
01.2018 - 02.2024
- Facilitate Case Manager for patient care
- Conduct complete assessment of every patient during each shift and visit
- Evaluate symptom management on current treatment and medication regimens in place
- Collaborate with team to discuss changes and concerns regarding patient current condition during and after treatment
- Place order of new medications from pharmacy and replenish stock as per requirement
- Advise and educate patients as well as caregivers related to changed orders
- Inform fellow team members of services required by patient/caregivers, such as Chaplain, Music Therapist, Social Worker, Hospice Aid, and Volunteer Services
- Notified physician of possible infections, uncontrolled symptoms, and concerns
- Promoted to case manager from LVN float nurse position by demonstrating exceptional performance
- Delivered quality care to patients, including Pleurx catheter drainage, foley placement, ostomy/wound/trach care, and gastrostomy tube replacement.
Charge Nurse - PRN
Golden Estates
01.2017 - 01.2018
- Leveraged assessment skills and nursing process to analyze care provided to rehab patients
- Administered medication according to Eight Rights
- Guided patients and families regarding prescribed medication, treatments and diagnoses
- Coordinated activities of units and assigned key duties to certified nursing staff
- Mentored nursing staff to cope challenging situations and implemented urgent policies and procedures
- Identified potential patient safety issues to maintain workplace safety.
Charge Nurse
Ensign Services-Legend Oaks West
01.2016 - 01.2018
Charge Nurse
Regent Care Center Oakwell Farms
01.2015 - 01.2016
- Utilized physical assessment skills and fine nursing principles to review post-acute care and rehabilitation of patients
- Served as Replacement treatment nurse to perform outstanding wound care treatments and assessments
- Allocated key tasks and patient assignments to CNAs and healthcare students
- Recorded patients’ medical records and monitored vital signs
- Displayed calmness to manage stressful situations
- Ensured compliance with all health and safety regulations.
Charge Nurse
Genesis Health, Columbia Crest
01.2014 - 01.2015
- Carried out nursing assessments and required interventions
- Collaborated with doctors and administrators to communicate any protocol changes to staff
- Interacted with healthcare team regarding patients’ status updates and concerns
- Executed total patient care through a team nursing process
- Sustained consistent care in line with missions, values, and operating principles of nursing department.
Health Coordinator
The Parish School
01.2010 - 01.2013
- Prepared and retained accuracy of Student Health Alert spreadsheet
- Calibrated clinic equipment and planned rotations of UT Medical School residents
- Created and delivered annual state immunization report
- Implemented medical and follow-up care of students
- Kept track of existing guidelines and requirements of Family and Protective Services department
- Analyzed employee and volunteer background to assure security
- Contributed to campus Earth Day and book fair committees
- Set yearly CPR/AED schedules and organized first aid training
- Documented information of all provided care on campus in Daily Clinic Report
- Operated UH ear and eye to screen students on annual basis
- Maintained nut/allergy-free zones to protect sensitive students from infections and allergies
- Mentored staff on administration of EpiPens as per requirements to decrease body allergic reaction
- Received certification to direct Scoliosis and Acanthosis Nigrican vision as well as hearing screenings.
Clinical Nurse
Gynecology Outpatient Clinic, UT MD Anderson Cancer Center
02.2005 - 09.2008
Nurse Assistant
Memorial Hermann Hospital System
09.2002 - 01.2004
Education
Associate of Science - Nursing
Excelsior College
Albany, NY02.2021
Licensed Vocational Nurse - Nursing
Memorial Hermann Technical Education Center
Houston, TX12.2004
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Flexible and Adaptable
- Interpersonal Communication
Timeline
Regional After Hours Administrator
AccentCare Hospice & Palliative Care
02.2023 - Current
RN Case Manager
AccentCare Hospice and Palliative Care.
01.2018 - 02.2024
Charge Nurse - PRN
Golden Estates
01.2017 - 01.2018
Charge Nurse
Ensign Services-Legend Oaks West
01.2016 - 01.2018
Charge Nurse
Regent Care Center Oakwell Farms
01.2015 - 01.2016
Charge Nurse
Genesis Health, Columbia Crest
01.2014 - 01.2015
Health Coordinator
The Parish School
01.2010 - 01.2013
Clinical Nurse
Gynecology Outpatient Clinic, UT MD Anderson Cancer Center
02.2005 - 09.2008
Nurse Assistant
Memorial Hermann Hospital System
09.2002 - 01.2004
Associate of Science - Nursing
Excelsior College
Licensed Vocational Nurse - Nursing
Memorial Hermann Technical Education Center
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