Jaimie A. Rouse
West Bend
Summary
Dedicated nursing professional with a Bachelor of Science in Nursing from Concordia University Wisconsin, graduated in May 2010. Extensive experience includes roles as a Certified Nursing Assistant, Nurse Tech, Graduate Nurse, and Registered Nurse, with a strong background in supervision and management within long-term care and hospice settings. Proven administrative expertise in optimizing office workflows and managing diverse tasks, effectively supporting upper management through strategic scheduling and coordination. Committed to fostering team collaboration and adaptability to evolving organizational needs, ensuring seamless operations and the achievement of shared goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional After Hours Administrator
AccentCare Hospice
Dallas, TX
05.2021 - 03.2026
- Managed patient admissions and discharges, ensuring compliance with hospice regulations.
- Streamlined documentation processes to improve accuracy and efficiency in patient record management.
- Oversaw scheduling for clinical staff, balancing patient needs with resource availability effectively.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Facilitated knowledge transfer to junior staff regarding effective administrative practices and patient communication strategies.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service through prompt response times and thorough issue resolution efforts.
- Applied in-depth expertise in Homecare Homebase, Synapse, OneNote, Enclara Pharmacia, and diverse referral platforms to support effective patient management and service delivery.
Registered Nurse, Hospice Inpatient Care Unit
Seasons Hospice
Wauwatosa, WI
01.2020 - 05.2021
- Delivered compassionate patient care in alignment with hospice standards and protocols.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Educated families on end-of-life care options and resources to enhance patient support.
- Advocated for patient needs within healthcare team, ensuring holistic approaches to care delivery.
- Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Documented treatments delivered, medications and IVs administered, and discharge instructions
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Nurse Case Manager
Compassionate Care Hospice
Brookfield, WI
04.2017 - 12.2019
- Oversaw a caseload of 12-21 patients, ensuring comprehensive care and support.
- Coordinated scheduling and time management efforts across vast territory to ensure effective coverage and support.
- Observed and documented patient symptoms during home visits, maintaining communication with physician to uphold safety standards.
- Oversaw medication management and treatment protocols while ensuring timely supply orders.
- Documented patient information through bedside charting to enhance care coordination.
- Effectively managed 40 hour weeks and additional oncall hours to ensure staff availability and patient comfort
- Advocated for patients' rights and preferences, ensuring alignment with their wishes throughout the care continuum.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Coordinated patient care plans with interdisciplinary teams to enhance quality of life for hospice patients.
Nurse Case Manager
Seasons Hospice and Palliative Care
West Allis, WI
12.2015 - 11.2016
- Coordinated care for 15-21 patients, focusing on individualized treatment plans and effective communication.
- Collaborated with interdisciplinary team and staff members to best direct overall health and safety of patients
- Communicated condition changes to physicians and family members while ensuring accurate transcription of medical orders.
- Reviewed and submitted recertification notes, maintaining adherence to Medicare compliance requirements.
- Assessed patient needs and developed individualized care strategies for optimal outcomes.
- Educated patients and families on disease management, treatment options, and resources.
Registered Nurse
St. Anne’s Salvatorian Campus
Milwaukee, WI
08.2011 - 11.2015
- Oversaw patient care and staff coordination to ensure optimal health outcomes for 27 patients.
- Administered medications and provided injections to support patient care. Conducted assessments to monitor patient health. Transcribed physician orders accurately to facilitate treatment plans.
- Managed all aspects of facility supervision on weekends and holidays to maintain safety and efficiency.
- Coordinated nursing staff interactions and assigned tasks to LPNs and aides to enhance workflow efficiency.
- Executed medication administration and treatment protocols with precision and adherence to established guidelines.
- Monitored patient vital signs, recognizing and addressing changes in condition promptly.
Education
Bachelor of Science - Nursing
Concordia University Wisconsin
05-2010
Skills
- Customer service and conflict resolution
- Attention to detail
- Recordkeeping and file management
- Administrative support
- Documentation and reporting
- Personable and approachable
- Data confidentiality
- Team collaboration
- Staff management and scheduling
- Time management
Certification
- RN compact state certified 4/20/2011. Expires 2/29/2028
- Current licenses also obtained in IL, CA, MN, MI, OR, and WA-DC
Timeline
Regional After Hours Administrator
AccentCare Hospice
05.2021 - 03.2026
Registered Nurse, Hospice Inpatient Care Unit
Seasons Hospice
01.2020 - 05.2021
Nurse Case Manager
Compassionate Care Hospice
04.2017 - 12.2019
Nurse Case Manager
Seasons Hospice and Palliative Care
12.2015 - 11.2016
Registered Nurse
St. Anne’s Salvatorian Campus
08.2011 - 11.2015
Bachelor of Science - Nursing
Concordia University Wisconsin