KENDRA DANAS
Stocker/Customer Service
Houston,TX
Summary
Highly efficient stocker well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Considered quite a team player and a reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.
Overview
19
19
years of professional experience
Work History
Night Grocery Stocker/Clerk
Kroger
08.2016 - 04.2024
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Conducted daily inspections of assigned aisles to identify low-inventory items, initiating prompt restocking actions as necessary.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Consistently lifted materials weighing as much as 15-20 pounds.
Provider Service Representative
United Healthcare
05.2012 - 07.2015
- Assist medical offices and hospitals with Medicare/Medicaid inquiries for Community & State for New York, New Jersey and Connecticut
- Educated providers on billing procedures, coding guidelines, and reimbursement policies for optimal claim submissions.
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Promoted positive relationships between the organization and its network providers through timely responses to inquiries and effective issue resolution
- Assisted medical providers with verification of benefits for its members
- .Met customer call guidelines for service levels, handle time and productivity.
- Maintained and achieved AHT and quality assurance goals
Administrative Assistant/Data Entry
Apple One
01.2012 - 05.2012
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Stay At Home Mother
N/a
05.2005 - 01.2012
- Took time away from work to care and nurture my three young daughters.
Education
B.S. in Biology -
Texas Southern University
Houston, TX2001
Skills
- Leadership
- Teamwork
- Microsoft Office Applications
- Administrative skills
- Physical stamina
- Time management
- Inventory management
- Attention to detail
- Organized
- Cashier
- Heavy Lifting
- Shelf Stocking
- Signing and Pricing
- Shelf Organization
- Workplace Safety
Timeline
Night Grocery Stocker/Clerk
Kroger
08.2016 - 04.2024
Provider Service Representative
United Healthcare
05.2012 - 07.2015
Administrative Assistant/Data Entry
Apple One
01.2012 - 05.2012
Stay At Home Mother
N/a
05.2005 - 01.2012
B.S. in Biology -
Texas Southern University
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