Summary
Overview
Work History
Education
Skills
Timeline
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Kendra Davis

Jesup,GA

Summary

Experienced professional with over a decade of expertise in customer service and technical support roles, actively seeking a Customer Service Representative position. Demonstrated exceptional performance in a fast-paced call center environment, consistently exceeding satisfaction targets by delivering outstanding service. Proficient in effective communication, adept problem-solving abilities, and leveraging technology to enhance service delivery. Committed to providing top-notch customer experiences while maintaining a strong focus on resolving issues efficiently.

Overview

16
16
years of professional experience

Work History

Paraprofessional

ESS
08.2022 - Current
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
  • Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.

Manager

Subway
07.2015 - 07.2022
  • Managed daily operations by leveraging technology and communication tools to support business efficiency
  • Fostered clear and concise communication channels within the team, enhancing overall coordination
  • Upheld organizational processes and policies, ensuring compliance and operational consistency.

Tech Support

Apple
11.2013 - 07.2015
  • Provided multi-platform technical support, adeptly handled inquiries via phone, email, and chat, and consistently achieved customer satisfaction through prompt and thorough resolution of technical issues.
  • Streamlined internal processes for increased efficiency and better resource allocation within the tech support team.
  • Implemented a structured ticketing system for incoming tech support requests, expediting response times and increasing productivity levels within the IT department.

Call Center Specialist

Hamilton Relay
02.2009 - 11.2013
  • Delivered outstanding customer service by promptly resolving inquiries, maintaining compliance with quality standards, and achieving customer satisfaction targets
  • Utilized a range of PC applications and digital platforms to exchange information and provide high-quality service delivery effectively
  • Communicated clearly and concisely in a busy call center environment, ensuring efficient information management and correspondence handling
  • Applied fundamental search engine skills to swiftly locate and distribute information, enhancing team operational efficiency
  • Facilitated communication for hearing-impaired individuals through accurate captioning of live calls
  • Provided revoicing services to ensure clear and understandable call experiences for all parties involved.
  • Streamlined call center operations for increased productivity by implementing effective communication strategies.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Assisted customers by answering questions and responding to inquiries.

Education

Associate of Arts -

South Georgia State College
Douglas, GA
01.2014

Skills

  • Inventory Management
  • Sales Analysis and Reporting
  • Customer Service and Satisfaction
  • Training and Mentoring Employees
  • Advertising and Marketing
  • Active Listening
  • Conflict Resolution
  • Problem-Solving
  • Effective Communication
  • Small Group and Individual Assistance
  • Behavior Management
  • Helping Students with Special Needs

Timeline

Paraprofessional

ESS
08.2022 - Current

Manager

Subway
07.2015 - 07.2022

Tech Support

Apple
11.2013 - 07.2015

Call Center Specialist

Hamilton Relay
02.2009 - 11.2013

Associate of Arts -

South Georgia State College

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Kendra Davis