KENDRA DECKER
Mesa,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
15
15
years of professional experience
Work History
Intake/Authorizations Specialist
Satellite Healthcare
02.2017 - Current
- Verification of Insurance prior to admission, coordinate with patients to confirm demographics and ensure correct billing information
- Accountable for qualifying patient care by obtaining prior authorizations for producers including dialysis and medication approvals
- Re-verification of coverages for denied claims and update coverage.
- Maintained current understanding of market conditions, compliance standards and best practices.
Insurance Eligibility Specialists/ Payment Poster
Loma Linda University Medical Center
10.2013 - 02.2017
- Accurately posted payments and adjustments both electronically and manually
- Processed payments that had been received from insurance companies and Medicare
- Enter patient’s demographics
- Balance daily batches and reports
- Update Excel spreadsheets, data entry and organization of files
- Upload and link medical records
Office Administrative Assistant
Temecula Valley Fire Protection
08.2012 - 03.2013
- Dispatched emergency inspection and repair jobs
- Scheduled routine inspections with customers
- Invoice customers on completed jobs
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Bookkeeper/Account Representative
Arizona Medical Billing
06.2011 - 08.2012
- Call insurance companies to check on status of unprocessed claims
- Correct denied claims and re-submit in a timely manner
- Send out patient statements
- Accurately posted payments and adjustments both electronically and manually
- Processed payments that had been received from insurance companies and Medicare
Transporter / Lead Dispatch
Banner Health /Good Samaritan Hospital
12.2008 - 04.2011
- Dispatch transporters to pick up / drop off patients for all hospital units
- Answer incoming calls and respond timely to dispatch requests from all departments
- Provide administrative support to nurses and radiologists as needed
- Transport patients safely to and from hospital testing departments
- Run code and rapid carts to proper locations
- Pick up and drop off blood products and labs in a timely manner
Customer Service Representative / Dispatcher
Simplex Grinnell Co.
08.2008 - 10.2008
- Answer multi-line phones in a courteous and professional manner
- Set-up service requests from customers and dispatch on AS-400
- Provide daily support and scheduling for technicians
- Review and transcribe completed test, inspection and service paperwork from technicians and field service personnel into AS-400
- Responsible for organizing and maintaining department files.
Education
Medical Insurance Billing and Coding, Diploma Program -
Everest College Phoenix
Pheonix, AZ06.2011
Fundamentals of Healthcare and Delivery course -
Gateway Community College
Phoenix, AZ04.2010
College courses in Microsoft Office 2007, College Algebra, and Medical Terminology -
Chaffey College
Rancho Cucamonga, CA06.2006
Skills
- Reliable and punctual
- Self-motivated with good initiative and problem-solving skills
- Quick and eager to learn
- Team player
- Computer savvy with working knowledge of Microsoft Office 2007 (Word, Excel, PowerPoint, Outlook), Internet, AS-400; MediSoft, Lytec, ClaimGear, Nextgen, Ez Cap, Ez Net, Kredo, lleap, QMS, PT360
- Type 50wpm, 10-key by touch
Personal Contacts
- Jodi Springer 480-510-8824
- Jenna Grissom 480-848-0183
- Lawrence Fabbrini 480-202-9747
Personal Interest
- Spending time with family
- Team sports – Softball, kickball
- Hiking
- Working out – gym, trails
Timeline
Intake/Authorizations Specialist
Satellite Healthcare
02.2017 - Current
Insurance Eligibility Specialists/ Payment Poster
Loma Linda University Medical Center
10.2013 - 02.2017
Office Administrative Assistant
Temecula Valley Fire Protection
08.2012 - 03.2013
Bookkeeper/Account Representative
Arizona Medical Billing
06.2011 - 08.2012
Transporter / Lead Dispatch
Banner Health /Good Samaritan Hospital
12.2008 - 04.2011
Customer Service Representative / Dispatcher
Simplex Grinnell Co.
08.2008 - 10.2008
Medical Insurance Billing and Coding, Diploma Program -
Everest College Phoenix
Fundamentals of Healthcare and Delivery course -
Gateway Community College
College courses in Microsoft Office 2007, College Algebra, and Medical Terminology -
Chaffey College
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